Control Room Officer

Base pay range

Direct message the job poster from HM Revenue & Customs

Apply before 11:55 pm on Monday 27th October 2025

Plus a Flexibility Payment', please see attached document.

A Civil Service Pension with an employer contribution of 28.97%

Gillingham, Kent

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HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations.

Covert Operations, Digital Exploitation (CODE) sits within FIS. Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

For this role, you will be part of a team working in a Control Room environment providing critical tactical support to HMRC Investigators and Intelligence Officers who are deployed in the operational field. This will involve the use of a variety of computer programmes and communications systems, some of which are detailed below. Full training will be provided.

Due to the sensitive nature of some of the systems used, there is very limited scope to work from home and the team works on a shift basis to ensure the Control Room is staffed during its operational hours Monday to Friday 07:00-20:00.

There are also occasions when staff will be expected to work flexibly to provide support outside the standard operating hours and the role requires an on-call commitment of one week in four.

Staff will be paid an extra allowance to compensate for the flexibility and on-call aspects of the job.

The jobholder will ideally be a good communicator as the role will necessitate daily interaction with investigators and intelligence officers to receive and provide updates in relation to their investigations. There may also be a need to represent the Control Room in meetings with internal and external stakeholders including other Government departments, police forces and/or law enforcement agencies.

As a Control Room officer, you will be in daily contact via telephone, email and/or secure radio systems with investigation and/or intelligence officers. The support you provide will be to some of the most impactful criminal cases under investigation by HMRC in furtherance of the enforcement of its compliance responsibilities.

You will receive a grounding in the law, intelligence/evidence gathering and on-the-job training to ensure that you are equipped to work with your Control Room colleagues as part of a team delivering timely updates to FIS and RIS (Risk and Intelligence Service) colleagues.

As a Control Room Officer you will report to a Control Room Manager and your duties will include:

• Monitoring and maintaining the telephone, Airwave radio system and mailbox feeds, triaging calls / requests as required.
• Monitoring and operating Control Room software, providing H&S overview of operational activity and tactical support as required.
• Live monitoring on ANPR systems and passing activations to operational staff.
• Running checks on various systems on a dynamic and reactive basis.
• Managing Airwave radio requests and providing Airwave support to operational staff.
• Broader Airwave and ANPR related duties which may include assisting with policy related matters.
• Attending meetings, engaging in team projects and maintaining statistics as necessary.
• Being part of a 1 in 4 on-call roster to cover night, weekend and public holidays.
• Support functions to the wider Unit which may include a range of administrative, clerical or logistical tasks.
• Other duties at the direction of the Control Room Manager or Senior Investigation Officer.
• The role will necessitate travelling and occasional overnight stays.

This is a shift-work post and…