Quality Control Manager

We are looking for an experienced Quality Control Manager to join our Shrink Sleeve Label team in Gillingham. In this role, you will be responsible for leading and continuously improving Quality Control activities, ensuring that products, materials and manufacturing processes meet the required quality standards and customer expectations.

You will work closely with Production, Engineering, Supply Chain and other internal functions to ensure robust quality processes, effective problem solving and a strong culture of continuous improvement. The position requires a hands‑on approach combined with strong analytical and leadership capabilities, with the ability to translate quality requirements into practical actions across the manufacturing environment.

• Lead and coordinate Quality Control activities, ensuring compliance with internal quality standards, customer requirements and applicable procedures
• Manage and develop the Quality Control team, supporting performance, technical competence and continuous improvement -> quality engineer (audits, food hygiene), quality inspector, quality lab technician and customer complaints coordinator
• Define, monitor and continuously improve quality control processes across production
• Ensure appropriate incoming, in-process and finished-product inspections are performed and documented
• Monitor quality performance through relevant KPIs, identifying trends, risks and opportunities for improvement
• Lead root cause analysis and corrective and preventive actions related to quality issues and non‑conformities
• Ensure timely and effective management of internal and external quality issues
• Work closely with Production and Engineering teams to identify and implement process improvements
• Support the investigation of customer complaints and ensure appropriate corrective actions are implemented
• Promote structured problem‑solving methodologies and a preventive approach to quality
• Support internal, customer and external quality audits as required
• Ensure quality documentation, procedures, inspection criteria and records are accurate, controlled and up to date
• Support new product and process introductions from a Quality Control perspective
• Collaborate with suppliers and internal stakeholders when quality issues require cross-functional corrective actions
• Drive a strong quality culture throughout the organization, encouraging ownership, attention to detail and continuous improvement

• Hold a Bachelor’s or Master’s degree in Engineering, Quality Management, Industrial Engineering, Materials Science or a related technical discipline
• Have solid professional experience in Quality Control or Quality Assurance within a manufacturing or industrial environment
• Have previous experience in the labelling, flexible packaging, printing/converting, plastics or polymer-based packaging industry, particularly within a manufacturing environment
• Have previous experience managing or coordinating a quality team
• Have strong knowledge of quality control processes, inspection methods and structured problem‑solving techniques
• Are familiar with root cause analysis, corrective and preventive actions and continuous improvement methodologies
• Have experience working with quality KPIs, non‑conformities and customer complaints
• Have a good understanding of manufacturing processes and the ability to identify potential quality risks
• Are confident working cross-functionally with Production, Engineering, Supply Chain and other departments
• Are proactive, pragmatic and able to take ownership of quality‑related challenges

• A full-time, permanent contract with a key Quality Control role within an international manufacturing organization
• Salary range: £50,000 – £52,000 + 8% yearly bonus
• Working…