Community Resource Center Coordinator; bilingual - Spanish
Job in
Gilroy, Santa Clara County, California, 95021, USA
Listing for:
Santa Clara Family Health Plan
Full Time
position
Listed on 2025-12-20
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: Community Resource Center Coordinator (bilingual - Spanish)
Overview
The Community Resource Center (CRC) Coordinator is committed to creating a welcoming experience for all residents visiting the center. The CRC Coordinator supports the day-to-day operation of the CRC, including clerical, administrative and programmatic duties, and is responsible for managing the front desk by answering telephone calls, greeting and registering visitors, actively responding to questions about the CRC and resources, maintaining room reservations, and appropriately addressing issues.
The role also supports program success at the CRC by overseeing the CRC Member Rewards Program, helping members and residents sign-up for programs, assisting in program set-up and break down, and ensuring the CRC is well-maintained throughout the day.
FLSA Status: Non-Exempt •
Department: Marketing & Communications •
Reports To: Supervisor, Community Resource Center
Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521
Responsibilities
Prepare for daily opening and closing of the center by properly completing check-list of procedures.Greet and check in all members, community partners, vendors, and other visitors, to build rapport and engagement and create a positive experience at the CRC, following established safety and security guidelines.Assist individuals face-to-face and over the telephone with questions about the CRC, facilitate connection to CRC programs and services, and demonstrate comfort guiding and de-escalating members with concerns, complaints, and challenges accessing care or social services.Effectively communicate with all members, community partners, vendors, and other visitors, to answer general questions by providing information and assistance as appropriate.Prepare a variety of correspondence including emails, notices, and minutes for staff, community partners, vendors and visitors.Manage CRC reservation system including scheduling of meetings, trainings, programs, events and services for staff, community partners, vendors and other visitors and maintain and publish calendar information. Register and check-in participants for education and fitness classes, member orientation, enrollment appointments, kids club, etc.Set-up and clean-up all areas of CRC used for group programming and individual consultations.Coordinate rewards program for CRC participants.Develop and maintain inventory of CRC materials, which include but are not limited to brochures, printed material, and health and fitness promotional items. Assist in the ordering of materials.Coordinate onsite meetings, e.g., Consumer Advisory Committee, by confirming RSVPs, booking catering, and preparing, posting and distributing materials in compliance with Brown Act.Report any safety issues or concerns immediately.Answer the phone line in a prompt, professional, and friendly manner; route calls and answer routine questions.Provide general administrative support for CRC, including but not limited to data entry, producing and managing documents and spreadsheets; scanning, copying and indexing; looking up member information; processing returned undeliverable mail; assisting with mailings. Complete required record keeping for tracking results and providing feedback to SCFHP on issues related to member activity/assistance, rewards program, and other CRC activities.Maintain shared workstation in a clean and orderly manner.Draft, maintain and use operating instructions and tools needed to support Department activities and ensure compliance with all regulations.Assist with new hire training by having new hires shadow and observe, in accordance with training guidelines and protocols.Attend and actively participate in daily, weekly, and monthly department meetings, trainings and coaching sessions.Identify issues, trends, and opportunities to improve efficiency and/or quality, or to better assist departments; report relevant information to management.Perform other related duties as required or assigned.Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.
High School Diploma or GED. (R)Associa…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
