Parts Advisor​/Counterperson

Job Description:

Gilroy GMC is seeking a motivated and customer-focused Automotive Parts Sales Representative to join our team. In this role, you will assist both Technicians and customers in identifying and purchasing the correct automotive parts and accessories, provide product knowledge, and help maintain an organized and efficient parts department. This is a great opportunity for someone with strong sales skills, automotive knowledge, and a passion for customer service.

This position's work schedule will include five (5) days per week, Monday through Friday.

Key Responsibilities:

• Assist Technicians, retail, and wholesale customers with automotive parts inquiries and purchases
• Identify and provide correct parts using catalogs, software, and vendor resources
• Provide excellent customer service in person, over the phone, and via email
• Recommend related parts, accessories, and add-on products to increase sales
• Process sales transactions, invoices, and special orders accurately
• Maintain inventory accuracy and help stock shelves and organize the parts department
• Receive and inspect incoming shipments for accuracy and damage
• Work closely with service technicians and other departments to fulfill parts requests
• Handle returns, warranties, and core returns according to company policy
• Keep up to date on new products, promotions, and industry trends

Qualifications:

• Previous automotive parts sales, counter sales, or related experience preferred
• Strong knowledge of automotive systems, parts, and accessories
• Ability to read catalogs, diagrams, and use parts lookup systems
• Excellent communication and customer service skills
• Basic computer skills and point-of-sale experience
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and manage multiple tasks
• High school diploma or equivalent preferred
• Valid driver’s license may be required

Preferred

Skills:

• Experience with dealership, aftermarket, or wholesale parts sales
• Knowledge of inventory systems and ordering processes
• Sales-oriented mindset with ability to upsell when appropriate
• Team player with a positive attitude and dependable work ethic

Benefits:

• Competitive pay
• Commission or bonus opportunities
• Health, dental, and vision insurance
• Paid time off and Holidays
• Retirement plan / 401(k) with match
• Employee discounts on vehicles, service work performed, and parts
• Training and advancement opportunities
• Free college education courses for employees and their family members

Gill Automotive Group is a fast-growing automotive organization, proudly currently serving the Gilroy, Tracy, Madera and Livermore communities in Northern California and the Kailua community in Hawaii. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally.

Gill Automotive Group is an equal-opportunity employer. Must pass a background and drug screening prior to employment.