Customer Service Gaming Associate

Customer Service Gaming Associate

Fall Into a New Career with Knighted! 🍂 Bring your passion! We’ll teach the skills. We’re hiring Gaming Associates at Knighted, looking for people who are great with numbers and thrive in a fast‑paced, exciting environment. It’s an opportunity to build real‑world skills and start a long‑term career.

If you’re a night owl looking for a full‑time role that keeps your mind engaged and leaves your work at the door, this could be the perfect fit.

As a Gaming Associate, your role involves close collaboration with casino personnel and dealers, handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You’ll help foster exceptional customer service by nurturing a positive and professional environment for guests and colleagues through effective teamwork with the casino staff.

Location: Gilroy, CA

Pay Rate: $22 - $24 per hour (Additional $2/hour for late‑night shifts)

Shifts: 4 days, 10 hours (Full‑time only, but be ready to work late hours. Weekend availability required.)

Training

Schedule:

Monday – Friday, 9 pm – 5 am

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast‑paced, high‑pressure environments

• Comprehensive Paid Training:
  No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands‑on learning and a clear understanding of the job.
• Pay Raises:
  With each new game mastered and skill honed, you’ll have opportunities for increased compensation.
• Robust Benefits: 401(k), student loan assistance, fully‑covered health insurance, vision and dental plans, and paid time off.
• Employee Perks:
  Team activities, ability to work on multiple games, and opportunities for growth.
• Community Engagement:
  Volunteer opportunities through the Knighted Neighbors program.
• Low Physical Demand:
  Focus on customer service, quick thinking, and attention to detail—no heavy lifting required.
• Career Advancement:
  Progress into leadership roles.

• Initial Interview - 30 Minutes
• Final Interview - 30–45 Minutes
• Orientation - 3–4 Hours

Want to see the Gaming Associate role in action?  to watch a video and learn more!

Please note:

submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application.

Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made. After a conditional offer and background check, if concerned about a conviction directly related to the job, you will be given the chance to explain, provide mitigating evidence, or challenge the accuracy of the background report.

Find out more about the Fair Chance Act by visiting

By submitting your application you acknowledge and confirm that you have received, read, and understand Knighted’s Job Applicant Privacy Notice and hereby authorize and consent to the Company’s use of the personal information and sensitive personal information it collects, receives, or maintains for the business purposes identified in disclosure.

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