Assistant Store Manager

Assistant Store Manager – MINISO USA

The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. This role includes coaching team members, maintaining visual and operational standards, and implementing strategies to achieve sales and productivity goals.

• Report directly to the Store Manager and lead a dynamic team of Shift Leads and Sales Associates.
• Consistently embody and promote the mission and core values of Miniso in every aspect of your role.
• Support the Store Manager in ensuring smooth store operations, which includes delivering exceptional customer service, maintaining merchandising standards, adhering to operational procedures, and driving sales performance.
• Drive customer engagement with the membership program, actively promoting sign-ups and building loyalty to increase both retention and sales performance.
• Mentor trainee associates, achieve sales targets, and drive business growth.
• Manage inventory levels, process shipments, handle damages and returns, and manage supplies.
• Assist in recruitment, training, staffing, and retention of store talent.
• Handle all administrative tasks, ensuring strict adherence to policies and procedures, including staff scheduling, inventory management, and compliance with Miniso handbook guidelines.
• Help ensure the store remains in top condition and adheres to visual merchandising standards by communicating insights and feedback to the Store Manager.
• Deliver constructive feedback that promotes both recognition and accountability, fostering a culture of growth and continuous improvement within the team.
• Work closely with the Store Manager and Loss Prevention Team to address internal and external shrink in alignment with company policies and procedures.
• Achieve sales targets by training, motivating, mentoring, and offering constructive feedback to the sales team.
• Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.
• Be able to work a flexible schedule, including nights, weekends, and holidays.
• Have proven successful experience in retail management.
• Possess strong leadership, organizational, and customer management skills.
• Have excellent communication and interpersonal abilities.
• Be able to relocate or manage additional stores based on business needs.
• Be able to travel between locations as required.
• Hold a high school diploma or equivalent; an Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related degrees is preferred.
• Have 1+ years of experience in retail management, with a strong track record of leading teams.

USD $17.00 - $24.50 per hour.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industry: Retail
• Location:
  
  San Jose, CA
• Annual salary range: $67,600 – $80,000