Sales Associate Part-Time - Gilroy

Sales Associate Part-Time - Gilroy

Company: West Coast Fitness LLC

Location: 95020

Direct Supervisor: Studio Manager

Status: Hourly non‑exempt

Job Type: Part‑time, including early mornings, nights, weekends, and holidays

Pay: $18.50/hour + bonus

West Coast Fitness is a leading franchisee of Orange theory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay Area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We focus on our team and emphasize the 3 Cs of Success – Clarity, Communication, and Collaboration. We strive to grow future leaders with an inclusive, enthusiastic, and empathetic environment.

Orange theory Fitness is a heart‑rate‑based, totally‑body group workout that combines endurance, strength, and power. Through science, coaching, and technology, OTF guarantees maximum results from the inside out, delivering more energy, visible toning, and a super‑charged metabolism for a calorie‑burning, confidence‑boosting experience.

If you consider yourself the life of the party, command a room, thrive on healthy competition, and love a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep members coming back with a smile. Though we have high expectations in this sales‑heavy role, the focus will always be on the member experience.

The Health & Wellness team seeks goal‑oriented people who love providing top‑notch service.

• Cultivate genuine, experience‑focused connections with members and guests, including answering questions, resolving concerns, and ongoing outreach about membership status.
• Ensure a friendly, helpful, and inclusive experience for all members and guests.
• Deliver an exceptional and versatile sales and service experience.
• Demonstrate a commitment to ensuring a safe and clean studio environment.
• Maintain accurate records using established OTF sales systems.
• Perform telephone inquiries, follow‑up calls, and customer care calls.
• Host OTF studio tours with prospects and/or fitness program holders.
• Greet members and guests promptly, enthusiastically, and with a smile.
• Maintain an organized and clean work environment.
• Respond immediately to member requests, inquiries, and concerns.
• Execute proper onboarding of all OTF members through completion of essential Client Intake and Membership Agreement forms.
• Attend and participate in all relevant OTF training programs, events, and meetings.
• Establish and maintain an effective referral program.
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities.
• Maintain an organized and clean lobby/front desk area.
• Process accurate credit card transactions.
• Perform follow‑up and follow‑through activities with all prospective clients.
• Work closely with the Fitness Team to ensure that processes are fulfilled.

• High‑level customer service skills.
• Previous sales experience with strong sales prowess (experience in a sales‑quota structure highly preferred).
• Excellent verbal and written communication skills.
• Ability to multi‑task and excel in a fast‑paced environment.
• Functional computer skills – Microsoft Office (Word, Excel), general site navigation, in‑depth reporting, and data entry.
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
• Ability to work in an ORANGE TEAM environment (Orange is more than just a color; it’s an attitude).
• High school diploma.
• Health and fitness‑mindset people highly preferred.

• Competitive hourly wage.
• Performance bonuses based on weekly, monthly, individual, and team sales goals.
• Medical, Dental, and Vision (based on full‑time hours).
• 401(k) (based on full‑time hours).
• Access to all Orange theory classes at any studio nationwide.
• Deep discounts on all OTF retail and technology.
• Opportunities for career growth.
• COVID‑19 safety and health protocol for a safe work environment.
• Monthly team‑building events and reward opportunities.
• Free AED/CPR certifications.
• Huge discount on NASM and AFAA certifications (inquire with management).

The physical demands described here are…