Service Technician

Service Technician – Mark VII Clean Cars®

Location: Gilroy, CA
Company: Mark VII Equipment Inc. – North America’s leading car wash system manufacturer
Salary: $ Per Hour (Non-Exempt)

As part of the global Wash Tec Group, Mark VII combines German engineering with American ingenuity to deliver cutting‑edge car wash systems. We’re a team of passionate problem‑solvers committed to excellence and continuous improvement. Your work here will directly impact how our products are built and delivered.

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The field service technician performs the following duties in the field with minimal supervision and coaching.

• Perform periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
• Accurately troubleshoot chemical, mechanical, electrical, and electronic equipment, PLC controllers, and power supplies. Perform diagnostic analysis
• Provide sound technical assistance to all customers and distributors
• Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance
• May assist in the installation of new carwash equipment
• Perform repairs and correct malfunctions as necessary
• Modify or update equipment when required
• Maintain tools, test equipment, and materials in a professional manner
• Maintain all company owned and leased equipment in proper condition
• Operate vehicle in a safe and courteous manner, while obeying local laws and regulations
• May work with processes that are unique or peculiar to customer needs
• Involved in the problem‑solving process regarding customer complaints
• Interface with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service
• Keep abreast of new developments and innovations leading to improved departmental and company performance
• Accurately perceive information from others. Assure appropriate flow of information and report matters clearly, concisely, and accurately

• 3-5 years field experience
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities
• Excellent communication skills (written and verbal) are a must
• Ability to read and comprehend documents and follow simple instructions
• Proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
• Ability to read and understand electrical diagrams
• Understanding of PLC controllers, low‑voltage control circuits, and three‑phase power

• Competitive hourly rate: $ per hour
• Comprehensive benefits medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off, holidays, and flexible scheduling
• A culture that values innovation, collaboration, and professional growth

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb, and use hands to grip regularly
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Prolonged periods of sitting
• Maintain a professional appearance and grooming standards as outlined

Mark VII Equipment Inc. is the North American subsidiary of Wash Tec AG, the global leader in vehicle wash technology based in Germany. Every day, over 2 million vehicles worldwide are cleaned using our cutting‑edge equipment—designed, built, and supported by teams like ours. We serve a wide range of customers, including gas stations, convenience stores, retail car wash operators, auto dealerships, and fleet managers.

Our product portfolio includes Soft Wash XT®, Soft Wash DF®, Aqua Jet XT®, Choice Wash XT®, Aqua Dri®, Jet Wash®, Soft Line®, SoftLine2®, and a full suite of chemicals and ancillary equipment.

If you’re ready to make a difference and grow your career, we want to hear from you. Apply today on our website  and help us build smarter, cleaner manufacturing solutions.