Customer Service Rep (Travel Enthusiast) On-Site

Join a world-class team in Cape Breton, NS, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned

• Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.
• Determine customer reservation needs and preferences by utilizing established question and answer techniques
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Make recommendations based on the customer’s needs and preferences. ( air, hotel, car and ancillary travel products)
• Research travel rates, destinations, options, and packages for customers.
• Process travel transactions by entering accurate and complete reservation information into the relevant systems
• Professionally and accurately support customer requests for itinerary changes or cancellations.
• Correctly answer general travel and site related questions from customers
• Deliver expert customer experiences…with a smile.

• High school degree or equivalent (required)
• Travel savvy: passion /