Director, Client Software Development Services

Department: Technology Operations

Employment Type: Full Time

Location: Canada - Remote

Reporting To: Huw Morgan

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We are a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond |
Own It |
Be Curious |
Serve as One
.

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

VC3 is a leading Managed, Security and Professional Services Provider partnering with public and commercial organizations across North America to secure, operate, modernize their technology. Our Software Development Services team partners with clients to design, build, and evolve the software that runs their business, including custom purpose-built software solutions for the local government, compliance and education sectors.

The Director is primarily a leadership role that owns practice P&L, team performance, and client outcomes. The role is responsible for web development (front and back end), custom software, automation, API, integration, AI development, and VC3’s EdTech commercial product. The mandate is to scale the practice commercially while transforming the team to an AI‑first, code‑generation‑driven engineering model.

The ideal candidate is a former Software Engineer or Dev Ops lead who has built and grown a software practice inside a services organization. The role is hands‑on with AI‑first development tooling, comfortable in front of external clients, and motivated by growing the client base, revenue, and mature best practices.

• Lead, grow, and mature the Software Development practice within VC3 including capability, capacity, and commercial performance.
• Partner with Sales and Client Strategy to expand existing client relationships, develop new logos, and shape pipeline for the practice.
• Own scoping, estimation, statements of work, and delivery of commercial software development client engagements.
• Define and evolve the practice’s service offerings, pricing posture, and delivery methodology.
• Own the full P&L for the business unit, with direct accountability for gross margin performance across all client engagements.

• Pivot the team from traditional software development to an AI‑first/code‑generation‑driven model using tools such as Claude Code, Cursor, Git Hub Copilot, and agentic development workflows.
• Upskill existing engineers through coaching, pairing, and structured enablement.
• Establish guardrails for AI‑assisted development: code review standards, evaluation frameworks for AI‑generated output, security scanning, and human‑in‑the‑loop review.
• Author and maintain the practice’s AI‑first engineering playbook.

• Conduct a structured assessment of team capabilities within the first 30 days, and develop and execute a clear talent plan, including development pathways and role transitions.
• Build and lead a high‑performing, AI‑first Software Development team, hiring, mentoring, performance management, and capacity planning.
• Drive team billable utilization to defined targets.
• Own the technical roadmap and delivery for client web and software engagements across modern web (React, Next.js) and cross‑platform stacks.
• Set architecture, tooling, and quality standards across the practice; remain hands‑on enough to be credible in design reviews and pull requests.
• Serve as the senior technical voice in client conversations, from discovery and pre‑sales through delivery and account growth.

• Partner with Marketing, Customer Success, and other VC3 practice leads to align on delivery, velocity, and product evolution.
• Collaborate closely with the Lead, AI and Data practice to:
  1) Parlay software developed through client engagements into…