Youth Services Associate - Antioch

Position: Full-Time Youth Services Associate - Antioch

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Gladstone, MO, US

2 days ago Requisition

At Mid-Continent Public Library, we:
Imagine. We inspire innovation through curiosity and exploration. Try new things. We empower what works and learn from the rest. Lead the way. We connect people to information, ideas, and inspiration. Welcome all. We embrace new perspectives and listen with humility. Everything we do, we do together.

Schedule:

Full-Time Position, Monday-Wednesday from 8:00am to 5:00pm, Thursday from 12:00pm to 9:00pm, Friday from 8:00am to 6:00pm. This position will work a Saturday and Sunday on a 5-week rotation.

Position Overview

The Youth Services Associate is responsible for providing excellent customer service and spends a portion of every day working directly with customers at an information desk. They are also responsible for providing library service to youth (school age through teen) including creating displays and presenting youth programs both in the library and at community partners including schools.

Essential Functions

• Provides Customer Service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Delivers materials outdoors to customers who request curbside delivery
• Contributes to the maintenance of the library collection
  • Processes library materials for customer access
  • Shelves library materials correctly and efficiently
  • Straightens and shifts library materials to ensure adequate space and a neat appearance
• Provides library service to youth
  • Presents, evaluates programs for youth that bring fun and learning together
  • Demonstrates a knowledge of age-appropriate literature
  • Presents library resources to school classrooms
  • Understands basic child and adolescent development theories and their implications for library service
  • Conducts outreach to and develops partnerships with community-based organizations around the needs of youth
  • Coordinates and implements Library initiatives, including reading programs

Non-Essential Functions

• This position could be designed as shift lead

Education and Experience

• High School Diploma/HiSet/GED Completion Required
• Customer Service experience Preferred
• 2 years relevant experience in working with youth Preferred

Knowledge, Skills, and Abilities All successful team members at MCPL should demonstrate:

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast-paced environment and adapt to changing needs.

Page Break

Age Requirement

• Must be at least 18 years of age

MVR Requirement

• None
• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public

Essential physical abilities to be accomplished with or without reasonable accommodation are

Daily (greater than 50% of the time)

• Standing (up to 1 hour at a time)
• Kneeling
• Reaching above shoulder
• Receiving Communication and Instructions (vision, reading, hearing)
• Conveying Communication and Instructions (Speaking, writing)
• Using computer data entry tools - keyboard, mouse, touchscreen, scanner
• Receiving Communication and Instructions (vision, reading, hearing)
• Conveying Communication and Instructions…