Print Technician

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right‑sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business‑focused: we speak in plain language, build real relationships, and always put people first, our clients and our team.

Join our Gladstone office and play a crucial part of our Managed IT and Print solutions team as a skilled and dedicated Print Technician. In this full‑time role, you will take responsibility for providing excellent customer service by delivering high‑quality repairs, installations, and general print & software‑related support. If you are passionate about delivering a high level of service and possess a keen eye for quality print solutions, this opportunity is tailor‑made for you!

• Customer Support – you will build positive relationships with customers by providing excellent customer service, clear communication, and quality outcomes within SLA
• Adherence to service delivery processes & stock management – you will utilise systems for effective outcomes on all jobs and whilst maintaining desired productivity and stock management

• Previous experience as a Print Technician or in a similar technical support role.
• Previous experience in IT will be highly regarded.
• Proficiency in diagnosing and repairing printing equipment, including various printer models and accessories.
• Sound knowledge of print software and the ability to troubleshoot software‑related issues.
• Strong customer service skills with a customer‑focused approach and the ability to maintain professionalism even in challenging situations.
• Excellent communication skills to explain technical concepts to non‑technical users clearly.
• Detail‑oriented with a commitment to delivering high‑quality print solutions.
• Ability to work independently and as part of a team, ensuring smooth workflow and efficient support delivery.
• A proactive and problem‑solving attitude, always seeking ways to improve processes and exceed customer expectations.
• Possession of a current and valid driver's license.
• Possession of a Blue Card or the ability to obtain one for working with children.

• Competitive Salary:
  We recognize and value your expertise, offering top‑tier compensation commensurate with your skills and experience.
• Supportive Work Environment:
  At EFEX, we foster a culture of collaboration, support, and mutual respect, where your contributions are valued and recognized.
• Birthday Leave:
  Take a well‑deserved day off to celebrate your special day, because we believe in recognizing and celebrating our team members' milestones.
• Wellbeing Leave:
  Take up to two days from your personal leave each year to focus on your wellbeing.
• Varied and Engaging Role:
  With a diverse range of projects and clients, you'll face new challenges and opportunities for growth every day, keeping your work exciting and fulfilling.

If you are ready to contribute your technical expertise and passion for customer service, apply now and be part of our mission to deliver outstanding print services!

Please note:

all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.