Market Grille Clerk

Additional Considerations (if any):

Night & Weekend Shifts Required**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** Market Grille Clerk
** Department:
** Market Grille
** FLSA**:
Non-Exempt
** General Function**:

Provides prompt, efficient and friendly customer service. Reviews and fills customer orders for the day. Handles food in a safe manner and ensures the work area is always clean and neat.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
**** Accountable and

Reports to:

** District Store Director;
Store Manager;
Assistant Managers of Store Operations, Perishables, and Health Wellness Home;
Food Service Director;
Market Grille Department Manager;
Assistant Market Grille Department Manager;
Service Managers
** Positions that Report to you:
** None
* * Primary Duties and Responsibilities**:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products for which they’re looking  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience
* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
* Takes customer orders at the Market Grille counter.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Reviews orders for the day.
* Handles food in a safe manner and ensures the work area is always clean and neat.
* Reviews the status and appearance of the food for freshness.
* Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
* Anticipates product needs for the department on a daily basis.
* Prepares and replenishes product as necessary.
* Pulls product from cooler/freezer to prepare for cooking.
* Checks in product, puts product away, and may review invoices.
* Runs the department registers and receives payment, makes change, etc., where applicable.
* Removes trash in a timely manner.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
** Secondary

Duties and Responsibilities:

*** Washes dishes as necessary.
* Orders product and supplies as necessary.
* Prices products for customers as necessary.
* Delivers orders as needed.
* Assists in other areas of store as needed.
* Performs other job related duties and special projects as required.
** Knowledge, Skills, Abilities and Worker Characteristics:
*** Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
* Ability to do simple addition and subtraction; copying figures, counting and recording.
* Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
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* Education and Experience:

** No education requirement. Six months or less of similar or related work experience.
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* Physical Requirements:

*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth…