Retail Assistant Store Manager

We are currently looking for the right Retail Assistant Store Manager to join our Team!

Pay: $15.45 to $18.45 per hour

We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $3.16 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (withdraw up to 50% of earned wages up to seven times per payroll cycle).
• Ability to earn unlimited commission above base rate.
• Vacation: one week after six months; additional week after one year; two weeks on each anniversary thereafter (adjusted for state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts on day one of active employment.
• Tuition Reimbursement with First Cash Education up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking an Assistant Store Manager with a minimum of six months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.

This position sets the tone for a customer-centric environment.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. The role requires commitment to the asset protection program, promoting the business, and targeting new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

This position offers an hourly wage, PLUS commission based on productivity and a bonus based on store performance. Actual pay will be based on location, qualifications, and experience.

(This is a representative list of the general duties the Assistant Store Manager position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in the training of Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through prescribed channels.
• Open and close the store, including cash drawers and merchandise, following procedures to protect assets.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Administer processes across inventory, loan management, merchandising, store systems, and enterprise reporting.
• Evaluate store financials and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to perform duties and tasks for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Assist customers outside the building or retrieve products from exterior storage as needed.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours per week; hours are not guaranteed.
• Computer literate and able to operate POS systems and standard office equipment.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Analytical skills; cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are…