Retail Service Specialist

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts
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Bilingual candidates encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom, including team member execution on customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure telephone is answered according to company policy.
• Ensure all buy‑online/ship‑to‑store, hub and store‑to‑store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and process or stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule; approve schedule changes or deviations; ensure clock‑in/out according to company policy.
• Perform all store opening/closing duties, including day‑end procedures, verifying/securing money and deposits, preparing bank deposits, securing building and delivery vehicles, and arming/disarming security alarms.
• All other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification.

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option, and provide your requested accommodation and position details.