Oncology Access Liaison; Referral Coordinator

Overview

The OHSU Knight Cancer Institute, known as one of the pioneers in personalized cancer medicine, is an international leader in research and cancer treatment. Driven by its mission to end cancer as we know it, the institute is building upon its expertise in targeted treatments to advance the early detection of cancer when the disease is most treatable.

The Cancer Network is a unique collaboration between OHSU Knight Cancer Institute and select regional hospitals, providing cancer prevention and screening, high-quality cancer care, and clinical research services targeted to the specific needs of each community. The goals of the Network are to reduce cancer risks and to improve cancer outcomes across the region.

The KCI Intake Coordinator serves as a liaison and coordinator between patients, community providers, Knight Cancer oncologists, OHSU specialty and surgical practices, advanced practice providers, nurses, oncology clinic care coordinators, Ambulatory Access, and OHSU research associates to ensure coordination of care, care transitions and navigation within OHSU specialties. This position plays a vital role in supporting the work of the clinical teams by independently performing a variety of highly detailed and high-level administrative and technical functions.

These functions include not limited to referral processing, facilitating completeness and accuracy of incoming referrals, routing to the correct Oncology or Ambulatory Clinic, new patient scheduling, and new patient and referral data reporting. The Intake Coordinator performs activities that are system-focused, ensuring the care is seamless across providers and the care continuum. The Intake Coordinator will facilitate medical review, tumor board review, maintain a diagnosis database, report on scheduling and disease specific data that will be used to report out to internal stakeholders as well as external throughout the Knight Cancer Network, OHSU Health system, and other external referral sources.

Care coordination is the task of bridging gaps between facilities, specialists, researchers, labs, community resources, and primary care. The incumbent has extensive knowledge of scheduling processes in the ambulatory setting. S/he is knowledgeable about the Epic system and current best practice scheduling and referral workflows. This position requires high level attention to detail while providing the highest level of service to our patients, clinical team, referring providers, and Network members.

• Serves as the Cancer Network's main point of contact for a set group of Network Member practices and their staff with regard to coordination of care s position will be responsible for key areas of the network. Triages Network inquires and referrals to appropriate OHSU contacts, particularly directing clinical calls to appropriate clinic RN or CMA, and follows up with Knight contact and Network Member to ensure OHSU "closes the loop" with each inquiry and referral.
• As assigned and under the direction of the KCI Program Manager and serves as a liaison between referring providers, Network Members and Knight physicians, clinicians, PAS staff, and care coordinators in the medical practice to support community providers and patients throughout the cancer care continuum (prevention, screening, risk assessment, diagnosis, clinical trials, treatment, survivorship, and end of life care) as appropriate.
• Ensure Network patients follow through with referrals to other specialties, labs, and diagnostic imaging through review of patient records in OHSU Epic and through direct verbal and written communication with representatives from Network Member clinical teams and OHSU clinical and research teams.
• Independently manages workload within service level agreement;
  Understanding and abiding by agreed upon timelines, i.e. Network Members, Referral processing metrics (2/4 day)
• Maintains a detailed tracking mechanism to track actions that require follow up related to patient and referring office inquires, referrals, records requests, etc.
• Receive and make outgoing phone calls to patients, referring provider offices, or other medical facilities within or outside the Knight Cancer Network regarding new patient scheduling, inquiries regarding oncology related research studies, and inquiries.
• Assess/coordinate patient and referring office scheduling requests utilizing standard work based on diagnosis, insurance coverage or lack thereof, and previous treatments.
• Facilitate financial counselor review or consultation for patients that do not have insurance or are underinsured per standard work.
• Triage medical treatment questions to the appropriate clinical parties via Epic.
• Coordinate additional supportive appointments, such as labs, treatment, imaging, etc., with other OHSU departments and referring provider practices to achieve optimal care coordination for medical or financially fragile patients.

• Serves as a liaison…