Practice Manager

Department Overview

The Practice Manager oversees operations at Family Medicine’s Community Health Center (CHC), which includes one complex family medicine residency clinic East Portland. The Practice Manager is responsible for assuring quality care and continuity for patients and families at these locations.

The Practice Manager provides consistent leadership by example in support of all aspects of the mission of OHSU and the Department of Family Medicine, including teaching, research, patient care, community partnerships and public service. They represent the clinic at department, primary care, ambulatory, and external forums. They lead and participate in clinic meetings, and ensure implementation and alignment of processes in accordance with institutional guidelines.

On a day-to-day basis, they guide and oversee business and clinical operations, ensure efficient use of resources, manage clinical workflow and efforts of clinical staff, ensure adherence to OHSU policies and procedures (including DNV and State regulatory standards), and ensure facilities meet organizational standards. The Practice Manager also participates in the construction, tracking and implementation of the annual budget and strategic plan.

These responsibilities are performed in a manner that is consistent with expectations of the Department of Family Medicine, Ambulatory Care, and of Community Health Center leaders.

They Practice Manager also oversees human resource functions in the clinic, including compliance and staff development. They directly supervise clinic supervisors, and administrative support staff, and indirectly supervise clinic Registered Nurses, and front and back-office staff. Supervision is conducted in a manner consistent with the instituion’s and department’s philosophy and leadership.

The Practice Manager reports directly to the Chief Executive Officer/Chief Financial Officer of the Community Health Centers and indirectly to the Director of Clinical Operations, Family Medicine. They work in collaboration with the Clinic Medical Director and clinic leadership team. They are actively engaged in the community and maintain working relationships with leaders across the OHSU system.

The East Portland Community Health Center is a Federally Qualified Health Center (FQHC) with a 340B on-site pharmacy. The Community Health Center serves a panel of over 8,000 primary care patients with an annual visit volume of over 17,000 patient visits and a budget of over $6 Million annually. In addition to Primary Care, the East Portland Clinic provides other programs designed to meet the healthcare needs of their patients.

The Practice Manager is on call 24 hours a day, 7 days per week for potential clinic and safety issues needing prompt attention. The Clinic is open 8-8 M-F and Saturdays 9AM-1PM.

• Develops, maintains, and implements practice policies and procedures. A key leader of transformative changes to the care delivery model as it is adapted to the rapidly changing health care environment. Provides leadership on development and implementation of standards of practice.
• Leads and participates on committees. Ensures compliance with regulatory requirements.
• Oversees inventory of all supplies and equipment.
• Serves as liaison in coordination of support services for practice operations.
• Leads and/or assists with implementation of grants and projects.
• Demonstrates knowledge of standards developed by organizations monitoring patient care including, but not limited to DNV, CLIA and VFC. In conjunction with clinical staff, coordinates patient flow.
• Monitors patient outcomes, especially patient experience, as well as quality metrics in general. Actively shares results with staff and develops appropriate action plans for improvement. Ensures that patient education materials are available and current.
• Assists in planning and scheduling patient education classes and related services.
• Oversees patient complaints and monitors customer service delivery. Makes periodic reports to the Patient Advisory Committee regarding the patterns of complaints and our responses to them.

• Ass…