Manager, GME Operations

Department Overview

This position is part of a dynamic team of committed professionals who strive for excellence and are continually looking for ways to improve processes both internally for GME and for the program directors, coordinators, and house officers. The Assistant Director of Operations serves as an important member of the GME leadership team.

This position reports to the Director of GME Operations to assure that the Graduate Medical Education programs at OHSU exceed regulatory and compliance standards and fully address the Mission Statement for GME: OHSU’s clinical training programs will provide excellent training in a humane environment for the future providers of health care for all. This position is foundational to the success of GME and OHSU and acts as a leader, coordinator and implementation expert for multiple essential projects within the GME office and is responsible for having independent oversight of decisions and projects within internal and external high-level meetings.

This position serves as a backup to the Director on coordination with labor relations and House Officer Union (HOU) matters and serves as expert on key projects and represents GME during high-level meetings specific to listed projects. These projects are necessary for regulatory oversight and success of GME and our 100+ Accreditation Council for Graduate Medical Education (ACGME) accredited programs which serve 1000+ residents and fellows.

This position has independent management for the following projects:
Onboarding our incoming 330+ residents and fellows;
Reappointing our 700 current/returning residents and fellows;
Terming or transferring our 300+ offboarding residents and fellows;
Ensuring regulatory oversight and continued institutional compliance for all residents and fellows regarding incoming verifications and medical licenses; the Program Coordinator Professional Development series including independently creating curriculum and making decisions regarding the continued professional education of our 75+ Program Coordinators; as well as representing GME Operations at critical institutional meetings, aiding in critical thinking and problem solving between departments and programs.

This position supervises the Operations Administrative Coordinators and oversees the projects of our Operations Administrative Coordinators, giving advice, guidance and training when necessary. The projects of the Administrative Coordinators encompass medical licenses, verifications, meeting and person support, in-office and inbox support, call rooms and lockers, etc.

These are high-stakes projects, the success of which is integral to our regulatory oversight, educational programming, clinical care, and the continued licensing and good standing of our programs, residents and fellows. Each project listed above incorporates process improvement planning to pinpoint inefficiencies and operational challenges, driving targeted solutions that optimize performance and outcomes. This position requires great flexibility to accommodate changing decisions and processes from various departments (including GME);

an ability to effectively apply critical thinking skills to rapidly evolving situations and quickly problem solve lasting solutions; and the ability to act proactively and independently, achieving excellent outcomes without waiting for confirmation from leadership.

• Develop a full understanding of the ACGME programs, sponsoring institution and hospital regulatory and compliance requirements and work with GME colleagues to create and implement processes for programs and trainees that enhance the education, work environment and patient care. Represents GME in essential partnerships and makes independent decisions regarding financial and strategic development for our annual processes. Manages, coordinates and oversees the three annual operations that require a massive effort in the GME office and input from all team members:
  Hiring and onboarding 330+ incoming residents and fellows; reappointing 700+ continuing residents and fellows; terming/transferring all 300+ residents and fellows that are leaving the…