Network Infrastructure Analyst; Infrastructure Analyst

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish all missions.

The Network Engineering, Design and Operations teams provide for analysis, implementation, design, maintenance, security, and optimization of OHSU local and wide area (LAN/WAN) wired and wireless networks, data center networks, and associated infrastructure. As detailed below, the individual positions within this work unit will be required to collaborate and assist staff in other technology work units as well as customers.

Systems Analysis

• Conducts field analysis of deployed ITG core services including all manner of network infrastructure, proper operation of related services, security systems, virtualized environments, wireless, and wired Networks.
• Monitors performance and proactively looks for system degradation or problem trends; provides feedback, problem assessment, and resolves the issues or proposes solutions to customers, and ITG support teams.
• Provides analysis and testing of new hardware and software for integrity and usability.
• Develops and/or participates in testing to assess the effectiveness and utility of temporary and permanent solutions for problems discovered in the field.
• Analyzes special project technology requirements and recommends optimal hardware/software solutions.
• Provides recommendations and assistance to other ITG staff in assessing and improving the tools, processes and procedures currently in use or proposed for future use.
• Develops and maintains expertise with current technologies and examine details of proposed future technologies to ensure effective and efficient deployment in research, and classroom environments.
• Participates in testing to assess the effectiveness and utility of proposed changes in tools, processes and procedures.
• Works with managers, technicians and customers to identify areas of concern and work to create efficient processes and procedures to ensure timely completion of projects, quality of support and resolution of problems; works collaboratively with other technical staff and management to identify trends and communicate issues that impact ITG personnel (root cause analysis).
• Assists ITG in developing a technology roadmap for the future.

Network Systems Administration

• Manage full lifecycle of network infrastructure equipment and services which includes planning, inventory management, configuration, communications, deployment, and ongoing support.
• Monitor network infrastructure, proactively addressing potential issues before they become service impacting, and reducing the impact when customers are affected.
• Mentor Field Technology Analysts and other ITG personnel when network related troubleshooting and service delivery is involved with their workflow.
• Use standard templates and models to deploy and configure ITG services. This includes all phases of operational work as well as all aspects of project work except service design which would require the input from a System Analyst Engineer.

Project Management

• Utilizes the ITG Solution Development Life Cycle (SDLC) process to implement and support all assigned projects.
• Coordinates with OHSU facilities, space planning, outside vendors and other ITG work units to provide project planning, scheduling and resource management for internal and external IT field projects.
• Participates in project kick-off, implementation, and support and milestone meetings for those projects that require ITG resources for implementation and support; reports issues and concerns to manager as appropriate.
• Acts as the advocate for both ITG and the user community to present and/or assess project-related technical solutions and tools for implementation of new solutions.
• Assesses daily priorities and coordinates projects, problem tickets and other work with desktop support staff; monitor and report progress to management.
• Communicates issues arising from the need to incorporate (or not) modifications to desktop “builds” relating to updates in OS, NOS, hardware and/or drivers, based on…