UX Researcher

Company Description

Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn- and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to+500-000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

We are all in  an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don-t be shy, apply

We-re looking for a mixed-methods UX Researcher to keep momentum on key initiatives (while a team member is on extended leave). You-ll run end-to-end research that directly shapes Swissquote-s products across investing, trading, daily banking and crypto. You-ll collaborate closely with product managers, designers, data/analytics, and engineering to turn user insight into confident product decisions.

What you-ll do (outcomes & responsibilities)

• Plan and execute research across discovery and evaluation (interviews, usability studies, field studies, surveys, tree/card tests), matching method to decision and timeline.
• Deliver clear, actionable insights
  : synthesize evidence into concise narratives, opportunity areas, and prioritized recommendations; ensure findings land with the right stakeholders.
• Measure experience & impact
  : define success metrics (e.g., task success, SUS/UMUX-Lite, time-on-task, adoption/retention), partner with Product/Design to track changes after launch.
• Champion inclusive design
  : recruit diverse participants; consider accessibility and different levels of financial literacy; surface risks and ethical considerations.
• Support product strategy
  : map journeys, uncover unmet needs, inform prioritization, and de-risk big bets with lean experiments.
• Maintain Research Ops
  : manage panel/screeners, consent and privacy, study templates, and a tidy repository so others can self-serve.
• Partner across teams
  : co-create with PRM/Design/Eng, present in reviews, and facilitate workshops that move decisions forward.

Must-have

• 3-6 years hands-on UX research in product teams (fintech or other complex domains a plus).
• Mixed-methods fluency
  : qualitative depth and practical quantitative skills (survey design, basic stats, confidence intervals, practical sample sizing).
• Great communicator
  : turns complexity into simple stories; comfortable presenting to senior stakeholders in English.
• Evidence-driven with a bias to action
  : knows when "just-enough" research is enough and when rigor is required.
• Ethical and compliant
  : sound judgment on consent, privacy, and data handling in a regulated environment.
• Tooling familiarity
  : user-research platforms (e.g., Maze), survey tools, analytics basics, Figma, and repository tools.

Nice to have

• Experience in brokerage/trading/wealth or daily banking
  ; familiarity with investor types and risk appetites.
• Working knowledge of personas/segmentation
  , journey analytics, and experimentation with product teams.
• English proficiency (C1), French, German or Italian a plus.
• Accessibility testing experience (WCAG awareness) and working with assistive technologies.