Order Operations Specialist

Overview

The Direct to Portal Operations Specialist/Order Operations reports to the Director Ecommerce, OTC & Govt Operations. The role is responsible for the overall maintenance, functionality, and user support for the company's online portal. It acts as a primary liaison between the business, technical teams, and external users, including healthcare professionals, pharmacies, and government users.

• Manage user accounts, including access requests, password resets, and permission adjustments.
• Serve as the first point of contact for external and internal users with questions, issues, or technical problems related to the portal.
• Ensure all content is accurate, up-to-date, and compliant with pharmaceutical industry guidelines.
• Coordinate with marketing, sales, and regulatory teams to upload and update product information, customer information, marketing materials, and regulatory documents.
• Provide training and educational materials to help users navigate and utilize the portal effectively.
• Track, report, and analyze key portal usage metrics, user feedback, and system performance.
• Analyze data to identify areas for improvement in user experience and engagement.
• Handle all processes for onboarding a product and customer to the 3PL, including the transfer of the product and routine inventory checks.
• Serve as a liaison to the sales team, AR, and Customer Master team to onboard customers to the portal.
• Work with vendors and internal IT to manage, troubleshoot, and enhance the functionality of the portal.
• Collaborate with cross‑functional teams, including IT, marketing, and legal, to launch new portal features and resolve technical issues.

• High School or GED - Required
• College Degree - Preferred

• 2 years or more of customer service experience
• 2 years or more of E‑Commerce experience

• Computer skills with the ability to learn new systems quickly - Proficient
• Excellent verbal and written communication skills to interact with diverse internal and external stakeholders - Proficient
• Must be able to process data and make quick decisions on portal issues - Proficient
• Meticulous attention to detail to ensure data accuracy and regulatory compliance - Proficient
• Strong organizational and time‑management skills to effectively and manage multiple tasks - Proficient

• Proficient with Microsoft Office Suites

Entry level

Full‑time

Management and Manufacturing

Pharmaceutical Manufacturing