Team Member, Petsense

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, sanitize and maintain holding tanks
  • Complete all related documentation
• Perform other duties as assigned.

Experience:

No experience required. Retail and/or pet/live animal knowledge is preferred.

Education:

High school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately.

• Pet/live animal, pet food, and product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Strong interpersonal skills and ethical issue resolution

• Generally indoor environment with moderate noise
• Hard surfaces, adequate lighting and temperature
• Shifts generally no less than 4 hours, may exceed 8 hours
• Maintain a safe and productive environment following safety guidelines

• Non-sedentary role
• Ability to move quickly and safely throughout store and outdoor areas
• Operate equipment safely and efficiently
• Occasionally lift or reach overhead
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently
• Move throughout the store for entire shift
• Access all store areas safely
• Operate store equipment and process information accurately
• Transfer merchandise and live animals weighing up to 50 pounds
• Complete all training and certifications

This overview is not exhaustive. All duties should be performed as assigned by your supervisor.

At Tractor Supply and Petsense, our Team Members are our success drivers. We support them with comprehensive benefits, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Eligibility varies by role and individual circumstances.

You must apply or refer a friend through our internal portal.

Our Mission and Values guide us in creating a positive culture and making decisions. We believe in work-life balance and providing legendary service. Your opportunity for growth is here at Tractor Supply and Petsense.