Guest Services Receptionist

Better places, thriving communities.

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located.

You will be expected to keep a tidy and efficient reception area, providing a professional and courteous service throughout. You will also be required to handle any phone calls and emails in a prompt, professional manner as well as sorting and distributing incoming mail and packages.

As a Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering consumable goods and more.

We are looking for someone with a friendly and approachable manner who can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.

Guest Services Receptionist at our location in Cadder!

We are looking for a professional and smart individual to join our team in partnership with Network Rail!

Do you love providing excellent customer service? Thrive in a fast paced and professional environment? Put customers and clients at the front of all you do?

Cadder Depot, 2 Cadder Lane, Bishopbriggs
G64 1FS

Monday - Friday 0800 - 1700
£13.45 an hour

• To sign in visitors, issue the health and safety brief, answer and solve telephone queries and book meeting rooms for our clients if required.
• Responsible for unlocking and locking the building daily, carrying out daily checks to make sure the building is secure.
• Effective management of administrative tasks such as monthly visitor figures, no show reports, stock take of audio‑visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.
• Respond to the Reception Inbox, ensuring all emails are replied to in a timely manner.
• Travel to relieve other sites if needed (full licence holders preferred but not essential).
• Review the security checklist ensuring all faults have been corrected or logged to maintenance.
• Ensure all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
• Represent the team for the engagement team.
• Collate and order lunches from catering suppliers for each classroom.
• Maintain up to date health and safety folders under direction from the regional front of house manager.
• Coordinate the general running of the building including kitchen and break‑out room checks to ensure they are kept clean and tidy.

• Deal with planned and reactive works as and when required.
• Work with our Compliance Manager to ensure all reactive and pre‑planned maintenance jobs are completed within our agreed Service Level Agreement with the client.
• Conduct floor walks and log any faults that are present.

If this sounds like you, then we want to hear from you!

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high‑street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving…