Export Sales Administrator

Overview

Export Sales Administrator
Location: West Bromwich B70
Contract: Full Time | Permanent

Salary: £25,000 - £28,000

The Export Sales Administrator will be responsible for managing international customer orders, ensuring all export documentation is completed accurately, and maintaining high service standards. You will support International Sales Managers while acting as a key contact for customers and logistics providers.

• 25 days annual leave plus Christmas shutdown
• Company bonus scheme
• Pension scheme
• Life assurance (4x salary)
• Training and career development opportunities
• Recognition and long-service awards
• Discounted gym membership
• Enhanced family-friendly policies
• Employee Assistance Programme including 24/7 GP access
• Cash health plan
• Cycle to work scheme
• Free flu vaccinations
• Free onsite parking
• Home cyber security training

• Process customer orders using internal systems and ensure orders are completed within agreed time frames
• Check stock availability and resolve customer queries including credits and debits
• Act as a key point of contact for customers, international sales teams, and transport providers
• Manage orders from receipt through to dispatch
• Prepare and verify export shipping documentation and invoices
• Arrange transport collections and coordinate deliveries
• Ensure compliance with international export regulations and customs requirements
• Liaise with internal departments including manufacturing, assembly, and dispatch teams
• Support Sales Managers with customer enquiries relating to stock, pricing, and product information
• Maintain accurate records of all export shipment documentation
• Update dispatch schedules and communicate delivery updates to customers
• Follow company procedures and administrative processes
• Support health and safety standards within the workplace

• Previous experience working with export documentation is essential
• Experience working with international customers is desirable
• Strong administrative and organisational skills
• Good working knowledge of Microsoft Word and Excel
• Confident communicator with a professional telephone manner
• Strong attention to detail
• Ability to work both independently and as part of a team
• Excellent time management and workload prioritisation skills
• Good level of English and Maths