Clerical Officer​/Receptionist - Business Support

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The post forms part of the business support team and provides clerical/administrative support to the primary/community care service team as required working flexibly within agreed procedures and protocols. This will include reception duties, data input, record management and general typing. The post holder will have frequent contact with patients, members of the public and staff. This could also include contact with records officers across NHSGGC and other board areas and with schools.

This role does not meet the eligibility criteria for a certificate of sponsorship (CoS).

• Location based in the North East Sector
• Permanent contract
• Full‑time positions (37 hours per week)
• Shift patterns are Monday to Friday, from 08:30am – 16:30pm

• Deal with telephone and face‑to‑face enquiries received from service clients, members of the public and other staff members, responding to these or redirecting to another team member as required.
• Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures.
• Provide a Reception/clerical function to one or more office bases as required, respecting confidentiality at all times.
• Receive and arrange the distribution of mail.
• Process mail for despatch using the appropriate method e.g. internal, royal mail or courier.
• Monitor e‑mail accounts as required and take appropriate actions.

• Must show competence in the basic use of computer packages evidenced by experience or formal qualification e.g. ECDL.
• Must show knowledge of working in an office environment and of operation of office equipment and systems. This may be through formal training or work experience.
• Requires good command of verbal and written English.
• Requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation.
• Existing training and education will be supported by a period of orientation and induction to be completed within a period of 4 weeks.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

If you would like to find out more, we would love to hear from you.

Heather Kennedy, Assistant Business Support Manager, On  or email heather.kennedy7t

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the…