Receptionist, Administrative​/Clerical

Job details

Posted 25 November 2025 | Salary Grade 4, £24,685 - £26,707 per annum | End date 04 March 2026 | Location Glasgow | Job Type Management Professional & Administrative | Reference 187893 | Expiry 04 March 2026 at 23:45

Would you enjoy working with animals, while receiving great pay and benefits? Becoming a Veterinary Receptionist might be for you!

Here at the University of Glasgow’s Small Animal Hospital, we are looking for enthusiastic people to join our reception team. You will receive full training but experience in a fast-paced customer facing environment is required.

In this role you will carry out a range of reception and administration duties efficiently and effectively to support the clinical, nursing and administrative staff of the Small Animal Hospital. Tasks include, but are not limited to: managing a busy switchboard, booking referral appointments, communicating via email, over the phone and in person with clients, vets and nurses.

You will aid with any account and insurance queries that may arise and aim to resolve them accordingly. In addition, you will provide support to ensure that insurance claims are processed in a timely manner.

Salary offered is Grade 4 on the University of Glasgow scale, £24,685 - £26,707 per annum. Other benefits include:

• 35-hour working week (pro rata Monday – Sunday)
• 28 days leave
• 9 days public holidays and 4 other days (worked on a rotational basis)
• 20% discount on Veterinary products and services
• Fantastic working environment
• Access to 24 hr x 365-day confidential employee support service and a health & wellbeing app
• A range of benefits available to all University staff, including exclusive discounts from high street retailers (see website)

We currently have a full-time open-ended position available but will also consider part-time – please indicate your preference on application.

Our Core Hours Are 8am To 8pm:

Full-time: Rotation between reception (12–8pm) and insurance/accounts support (typically 9–5pm). Includes 1:4 weekends with two midweek days off.

Part-time: Reception cover plus 1:4 weekends with two midweek days off.

Core hours for both posts - 8am to 8pm

To be the first point of contact for clients and carry out a range of reception and administration duties to support the clinical, nursing, and administrative staff of the Small Animal Hospital.

• Communicate with clients and referral vets via email, over the phone and in person. Answering queries, checking patients in/out and processing payments.
• Greeting clients and their pets, explaining the hospitals policies and procedures, while displaying empathy, tact and diplomacy at all times.
• Scheduling appointments and dealing with emergencies efficiently and professionally, ensuring that defined protocols are followed to ensure consistency of service.
• Working a busy switchboard; transferring calls to the relevant person or department, making appointments over the phone, obtaining relevant information for emergency referrals.
• Daily use of all Microsoft Office software, practice management system and Zoom calls/messaging.
• Processing and handling of cheques, cash and credit cards in relation to client and insurance payments.
• Ensure that balances are settled as promptly as possible. Completing insurance forms and maintain insurance database.
• Use of initiative and judgement to resolve queries/problems independently with clients and/or insurance companies
• Assist in the training of new staff and trainee veterinary nurses with regards to both reception and insurance standard protocols.

Essential

• A1 SCQF level 4 or equivalent work-related experience
• A2 Knowledge of Microsoft Office software

Desirable

• B1 Knowledge of Veterinary/Medical terminology

• Essential
• C1 Accuracy and attention to detail
• C2 Excellent IT, numeracy, and literacy skills
• C3 Use of initiative and judgement to resolve problems independently and the ability to prioritise a busy workload
• C4 Excellent organisational skills
• C5 High standard of written and verbal communication skills
• C6 Ability to work as part of a team

• Essential
• E1 Relevant experience in a similar…