Central Services Administrator

Job Title:

Central Service Administrator

Location:

Sheffield/Glasgow/Towcester/Manchester
Salary: £24.570 p.a. Salary will increase from 1 April to meet the National Living Wage.
Contract Type:
Permanent

Hours:

37.5 hours per week, Monday to Friday

Right to live and work in the UK is required for this role.

Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients.

We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

We are looking for a highly organised and detail-oriented Central Services Administrator to join our team. This varied role involves managing medical records, processing cases through our online portal, and overseeing key financial processes, including purchase orders and invoicing.

• Accurately identify, upload, and manage medical records via the Portal in line with GDPR and compliance standards.
• Monitor inboxes and workflows to ensure KPIs and deadlines are consistently met.
• Respond to Sales Line enquiries professionally and provide appropriate support.
• Identify and escalation process risks, manage performance “hot spots,” and collaborate with stakeholders to maintain service standards.
• Analyse performance trends and support general departmental tasks as required.

• Ability to identify improvement opportunities and initiate changes to processes and system functions.
• Strong commercial awareness, particularly in relation to internal and client referral processes.
• Excellent analytical and information assimilation skills.
• Adaptable communication style, with the ability to influence and gain stakeholder support.
• Confident decision-maker who learns from experience.
• Knowledge and practical use of key operational systems.
• High attention to detail.
• Strong IT literacy, with confident use of MS Word, Excel, and Outlook.

• Competitive salary
• 25 days annual leave, plus bank holidays
• Buy and sell holiday scheme
• Pension scheme
• Health Cash Plan
• Career progression opportunities
• Employee Assistance Programme
• Cycle to work scheme
• Eye care test vouchers
• Flu vaccination scheme
• Employee discount scheme
• Life assurance
• Professional registrations fees paid
• Clinical Training Academy

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.