Personal Assistant B4

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The department provides a full range of professional administrative, secretarial and clerical services which support clinical staff to deliver high quality, efficient and effective patient‑centred care within Acute Services, in line with local and national standards.

Fixed Term – 6 Months, Full time
Queen Elizabeth University Hospital
Shift Pattern – Monday to Friday

• Act as a key internal and external contact, liaising with NHSGGC management and external agencies, ensuring enquiries are handled timeously, appropriately and confidentially in line with all protocols.
• Support the Senior Manager by managing their diary and working day, acting as the main point of contact for callers and visitors, resolving issues using initiative and minimising inappropriate interruptions.
• Produce accurate correspondence, reports, minutes and presentations, collating and presenting data to support meetings and decision‑making.
• Create and maintain effective manual and electronic filing and bring‑forward systems to ensure timely action and information retrieval.
• Manage email correspondence and incoming mail, ensuring timely responses and follow‑up.
• Support HR, workforce and recruitment processes, including attendance management, sickness absence, rotas, registrations, induction, training and appraisal documentation.
• Compile and update administrative systems, statistics, audits, returns, budget trackers and service documentation within agreed timescales.
• Provide administrative support for cancer tracking, complaints management, treatment requests, procurement and travel arrangements.
• Provide team cover as required and uphold NHSGGC standards, NHS Scotland core values, organisational values and all data protection and confidentiality requirements at all times.

• HNC/SVQIII in Secretarial Studies/Business Administration or equivalent experience
• Minute‑taking skills
• Proficient in use of software systems including Microsoft Office Packages
• Advanced keyboard skills
• Excellent organisational, communication and problem‑solving skills
• Ability to work independently or as part of a team with the ability to manage and prioritise own workload
• Excellent interpersonal skills with the ability to demonstrate all‑round professional attitude especially under pressure with deadlines and conflicting interests.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

If you would like to find out more, we would love to hear from you.

Sam Doonan, Service Support Manager – Samantha.

Doonant

Details on how to contact the Recruitment Service and the Recruitment Process:
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours.…