Clerical Officer​/Receptionist - Business Support

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

This post forms part of the business support team and provides a comprehensive reception, administrative and secretarial service to the multi‑disciplinary team, SCPT, CAMHS and Neurodevelopmental. The post‑holder will be part of an established Business Support Team, providing administrative support including managing telephone calls, emails, patient appointments and diary scheduling for the multidisciplinary team. Proficiency in the EMIS Patient Administration System is essential for this role.

Responsibilities will also include handling referrals and enquiries via a Single Point of Access, as well as supporting general administrative functions across the wider Business Support section as needed. The successful candidate must be able to work independently when required, but will primarily operate as part of a collaborative team.

The post‑holder will need to manage their time effectively and continually prioritise their workload where there may be interruptions to planned activity and conflicting demands on time. Effective interaction with patients and other members of the public is also a key part of this role.

This role does not meet the eligibility criteria for a Certificate of Sponsorship (CoS).

• Location based in Gorbals Health & Care Centre
• Full‑time position (37 hours per week)
• Permanent contract
• Shift pattern:
  Monday to Friday, 08:30 – 16:30

• Deal with telephone and face‑to‑face enquiries received from service clients, members of the public and other staff members, responding to these or redirecting to another multidisciplinary team member as required.
• Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures.
• Provide a reception/clerical function to one or more office bases as required, respecting confidentiality at all times.
• Where applicable, communicate with other partner agencies on a regular basis to obtain information as directed.
• Book rooms using electronic or paper formats and ensure that rooms are set up appropriately.
• Book interpreters.
• Reimburse patient travel expenses / general office sundries from petty cash.
• Using electronic patient systems arrange and amend appointments for patients both face‑to‑face and by telephone.

• Must show competence in the basic use of computer packages evidenced by experience or formal qualification e.g. ECDL.
• Must show knowledge of working in an office environment and of operation of office equipment and systems. This may be through formal training or work experience.

• Must be able to demonstrate good keyboard skills.
• Must be able to demonstrate good typing skills, including audio typing.
• Requires good command of verbal and written English.
• Requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation.
• There will be an ongoing requirement to have a personal development plan agreed with the manager which will include participation in training and development to develop and update skills as service develops and evolves.
• New employees will undertake a corporate induction/training programme covering all aspects of the role. This is expected to be completed within a 3‑month period.

• Team player
• Motivated and enthusiastic
• Attention to detail
• Time management skills

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

• A minimum of 27 days annual leave, increasing with…