Patent Renewals Assistant

Client Case Co-ordinator

Salary: £25,000 plus benefits

Location:

Glasgow

Working Pattern:
Hybrid Working Pattern

Are you a confident communicator who thrives in a busy, client or customer-focused environment? Do you enjoy taking ownership of cases and seeing them through from start to finish? Our client, a well-established professional services supplier, based in Glasgow, is seeking an enthusiastic Client Case Co-ordinator to join their growing team.

This is an excellent opportunity for someone who is organised and proactive. You'll be surrounded by a supportive team that values initiative, attention to detail, and a positive approach.

As Client Case Co-ordinator, you'll play a key role in supporting the delivery of client research projects. Your responsibilities will include:

• Managing and organising client-related tasks to ensure accurate and timely service delivery
• Preparing cost information and producing invoices with a high level of accuracy
• Monitoring payments and providing clear updates and supporting documentation to clients
• Working collaboratively with colleagues to meet deadlines and maintain accurate records
• Taking ownership of tasks to ensure urgent or last-minute requests are completed efficiently
• Supporting regular billing cycles and ensuring work is completed within agreed time frames
• Processing adjustments and refunds in line with procedures
• Communicating clearly with clients regarding deadlines, next steps, and potential outcomes
• Keeping up to date with procedural changes and applying them correctly in day-to-day work
• Updating records accurately in response to instructions and new information
• Issuing confirmations and documentation to clients once tasks are completed

To succeed in this role, you'll need to bring focus, organisational skills, and a client-first mindset.

• Strong written and verbal communication skills with a professional telephone manner.
• A proven track record from a similar administration/customer or client-focused role
• Highly organised, able to manage multiple projects and meet deadlines.
• Confident with Microsoft Office (particularly Excel, Word, and PowerPoint).
• Numerate, detail-oriented, and quality-focused.
• Friendly, self-motivated, and eager to learn.
• A true team player who enjoys collaborating and contributing to shared success.

Apply now with your CV to be considered for this exciting opportunity.