Funeral Arranger

Funeral Arranger

£13.47 per hour plus benefits – Part time 20 hours per week, Monday to Friday 10am-2pm
Scotstoun, G14 9UZ

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging family visits and answering questions.
• Ensure the funeral home is always clean, safe and welcoming, maintaining a professional environment and reporting maintenance issues.
• Accurately manage client documentation, funeral arrangements and invoicing using digital systems and devices.
• Refer regulated work, such as selling and informing clients about funeral plans, to the Funeral Plan Arrangers.
• Assist in the manual handling of coffins and the preparation of the deceased, including viewing preparation (hair, make-up, etc.).
• Update client management applications, entering accurate and timely information to keep records up to date.

• Good communication skills, both written and verbal, to interact with clients and colleagues.
• Ability to handle basic numbers and calculations, including cash handling and invoicing.
• Attention to detail and accuracy, ensuring compliance with regulatory policies and processes.
• IT proficiency, comfortable using computers, tablets and smartphones, and willingness to learn new systems.
• Passion for delivering excellent service and building relationships.
• High levels of empathy, discretion and care.
• Physical ability to move coffins in preparation for family viewings, with training and equipment provided to ensure safe practices.

We are an equal opportunity employer. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We provide reasonable adjustments for disabled candidates and reserve the right to remove a vacancy before the scheduled closing date.