IM&T Junior Technician; Junior Application Support Officer

Overview

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation focused on continuity today and a stronger, more connected service for tomorrow. As part of this transformation, NSS and NES have joined to form Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

PSD Scotland unites expertise from NES and NSS to accelerate national programmes to support the NHS to deliver better care, now and in the future. We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

PSD Scotland IT departments are flexible organisations that react quickly to changing business needs in order to provide an efficient and effective service to PSD Scotland and the wider NHS. We currently have a vacancy for a Junior Application Support Officer. This post involves system admin support and maintenance of the Crown Flexi, Procurement and Finance systems. The main responsibilities of this post will be Crown flexi system support and administration along with supplier creation and maintenance within the procurement and finance systems for multiple health boards.

The post holder will be dealing with calls through the Service Now call handling system, contacting suppliers, and updating the relevant systems where required.

• Provide system administration support and maintenance for the Crown Flexi, Procurement and Finance systems.
• Perform supplier creation and maintenance within procurement and finance systems for multiple health boards.
• Handle calls via the Service Now call handling system and communicate with suppliers.
• Update relevant systems as required to ensure data accuracy and process efficiency.

You should possess a good attention to detail and a high degree of accuracy when managing/designing systems with a minimal margin for errors. This needs to be balanced with quick resolution of issues or implementation of essential changes. The post holders will also be expected to undertake a wide variety of additional work which may have conflicting priorities. Ability to manage multiple tasks and to adjust to changing priorities is a requirement.

Learning new skills and software packages to build up knowledge of IT procedures is required. The post holder should have experience in a system administration role and should have completed formal qualifications to HND level or equivalent knowledge from advanced formal training and experience.

• Attention to detail and high accuracy in system management and design.
• Ability to balance issue resolution with timely changes.
• Capability to manage multiple tasks and changing priorities.
• Willingness to learn new skills and software to expand IT procedures knowledge.
• Experience in a system administration role; formal qualifications to HND level or equivalent.

Locations:
Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working. Monday to Friday, 36 hours per week. It is a condition of employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post.

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Public Services Delivery Scotland is a national organisation and, as an anchor institution
, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace.

There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader
, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments
, please contact the Recruitment Team on NSS.wfrst

For an informal discussion on the post, please contact Kevin Fox
, Department Manager on .

Closing date for completed applications is 8th June 2026.…