Facilities Assistant

Location: Glasgow

Company: WPS

Contract: Full-time, Permanent

WPS are seeking a proactive and customer‑focused Floor Captain / Facilities Assistant to support our client ACCA in Glasgow. This is a dynamic, front‑of‑house role where you will be responsible for delivering a high‑quality workplace experience while ensuring the smooth day‑to‑day operation of facilities services.

• Health & Safety:
  Conduct regular checks across the workplace, ensuring a safe and compliant environment
• Contractor Management:
  Supervise and coordinate contractors on‑site, ensuring work is completed safely and efficiently
• SLA Delivery:
  Monitor and ensure reactive maintenance tasks are completed within agreed service levels
• Logistics & Deliveries:
  Manage the receipt, handling and distribution of deliveries across the site
• Mailroom Operations:
  Process, record and distribute incoming and outgoing mail
• Event & Meeting Setup:
  Prepare rooms and spaces in line with client requirements
• Manual Handling:
  Carry out general physical tasks safely and effectively
• Emergency Response:
  Act as Fire Marshal and First Aider when required
• Front of House:
  Provide a welcoming presence, supporting staff and visitors and communicating key health and safety guidance
• Security & Access:
  Programme and issue , maintaining access control standards
• Issue Resolution:
  Investigate, log and elevate faults or issues promptly
• Reception Support:
  Provide cover for reception duties as needed
• File Management:
  Coordinate retrieval, storage and delivery of files

• Previous experience in facilities management, workplace support or a customer‑facing role
• Strong communication and interpersonal skills
• A proactive, organised approach with excellent attention to detail
• Ability to manage multiple tasks in a fast‑paced environment
• Commitment to health & safety and service excellence

• Experience in a corporate or professional services environment
• First Aid or Fire Marshal training (or willingness to undertake)
• Familiarity with facilities or helpdesk systems

• Friendly and professional, with a strong customer focus
• Reliable and adaptable, able to respond to changing priorities
• Solution‑oriented, taking initiative to resolve issues
• A team player who builds strong relationships with colleagues and stakeholders

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offences. Additionally, certain roles may be subject to additional pre‑employment checks.

We comply with the Equality Act 2010 and promote a safe inclusive environment for all employees and applicants.