Customer Service Administrator

Customer Service Administrator | Cumbernauld The rewards:

• £14.00 per hour plus holiday pay
• Temp contract, minimum 8 weeks with potential for extension
• Free parking on-site
• Full-time, office-based in a supportive and lively team

• Monday to Friday, 8:30am – 5:00pm

• Taking ownership and management of the enquiries and returns inbox, dealing with high volumes courteously and professionally
• Processing return and repair requests and ensuring return labels are correctly issued to customers in good time
• Providing customers with tracking information
• Escalating complex return and repair requests to the relevant team member
• Ensuring all return and repair requests are correctly logged on the internal system and updated on Excel sheets
• Various other ad hoc customer service and administrative tasks as required

• Previous customer service experience — preferably multi-channel, office-based (essential)
• Strong attention to detail and organisational skills
• Confident using Microsoft Office including Excel

Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified individuals.