Veterinary Practice Administrator

Practice Administrator – Glasgow

An exciting opportunity has arisen for a professional and enthusiastic Practice Administrator to join our Glasgow team.

The Practice Administrator will be the central link between the clinical and non‑clinical needs of the practice’s operation and the wider Veterinary Vision team.

As a Practice Administrator, your role will encompass various crucial aspects, including health and safety, financial management, line management of the reception team, and coordination of complaints. Working closely with the clinical team, you will play a pivotal role in maintaining our exacting standards of client and patient care.

• Implementing and adhering to H&S policies
• Co‑ordinate maintenance and repairs within the practice
• Dealing with client concerns and complaints
• Supporting the team with the day‑to‑day running of the practice
• Regulatory compliance:
  Health and Safety, Data Control, Pharmacy, Waste and RCVS
• Successfully cascading information and decisions from senior leadership to the team
• Decision making and escalation awareness
• Regular communication with Practice Manager and other members of senior management
• Work with the clinical leads to ensure processes and protocols are in place, visible, understood and adhered to

• Excellent customer service and communication skills
• Highly motivated with a willingness to learn new skills
• Ability to remain calm under pressure
• Reliable and honest
• Organised and the ability to multitask and to work to deadlines
• Tactful and diplomatic
• Excellent organisational skills
• Experience of managing teams and line management
• Able to carry out instructions quickly and accurately

This is a full‑time permanent position working 40 hours per week.

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness program
• Employee assistance program
• Free annual Flu jab
• Cycle to work scheme

Salary: £27,500 per annum.