Learner Services Administration Apprentice

As an apprentice with the Learner Services team at Fix It, you will provide administrative support to the team and help ensure smooth day‑to‑day operations within the college.

Hours:

35 hours per week, Monday to Friday 8:30 am–4:00 pm, with a 30‑minute lunch break each day. Duration: 1 year 6 months, starting Monday 24 August 2026.

Salary: £14,560 for the first year. The salary is calculated on a pro‑rata basis at £9 per hour for 35 hours a week and 45.10 weeks. It is paid in 12 equal monthly instalments.

• Complete an apprenticeship and approved qualification in Business Administration.
• Provide administrative support: filing, photocopying, scanning, and maintaining accurate learner records.
• Assist with learner enrolment, preparing paperwork and ensuring documentation is correctly filed.
• Use the college MIS system to manage learner files, prepare reports, log attendance and parent/carer calls.
• Maintain organised and up‑to‑date learner records and filing systems.
• Take notes/minutes during meetings including internal department meetings and meetings with Learners, Parents and Carers.
• Conduct front‑of‑house duties, welcoming visitors and providing a professional first point of contact.
• Handle telephone enquiries, record accurate messages and forward them to the appropriate team member.
• Assist with creating resources and documents for the learner services team.
• Draft correspondence including letters, permission slips and communication to parents/carers.
• Help manage staff calendars, schedule meetings, home visits and college events.
• Update the college social media accounts where required.
• Participate in required training and work effectively as part of a team.

Apprenticeships include specialist training and workplace learning. You will study to gain a Level 3 qualification in Business Administration with Wigan & Leigh College, supported by the Fix It team.

GCSE in Maths (grade 4) required. Share any additional relevant qualifications and industry experience; the apprenticeship can be adjusted to reflect what you already know.

• Customer care skills
• Analytical skills
• Logical thinking
• Creativity
• Initiative
• Non‑judgemental attitude

The post involves handling confidential information; confidentiality must be maintained at all times. Learners in the college are of a similar age to the post holder, so professional behaviour when engaging with learners is expected.

UNITS 6 & 7
ROSEBRIDGE INDUSTRIAL EST
MOSS ST
SPRING VIEW
WN3 4TA

Upon completion of the apprenticeship, there is an opportunity to progress to a permanent administrator role within the Learner Services department for the right candidate.