Clerical Officer​/Receptionist - Primary Care & Community Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

The successful applicant will be part of the South business support team responsible for the provision of clerical/administrative support to the Primary/Community Care service teams as required working flexibly within agreed procedures and protocols. The post involves community reception duties, making/cancelling appointments on EMISweb, data input, record management, general typing and general office duties.

You must be able to provide comprehensive Administrative and Clerical support in order to ensure the smooth running of the services. You will have well developed interpersonal skills in customer care and have the ability to prioritise work and work on own initiative whilst under pressure. Ensuring confidentiality, diplomacy and discretion are maintained at all times.

• Location based in Elderpark Clinic
• Part-time position (21.6 hours per week)
• The shift pattern for this post is Tuesday, Wednesday & Friday 8.30am 5pm. 1 hour lunch break
• Please note the salary is Pro Rata for part time hours

• Deal with telephone and face to face enquiries received from service clients, members of the public and other staff members, responding to these or redirecting to another team member as required
• Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures
• Provide a Reception/clerical function to one or more office bases as required, respecting confidentiality at all times
• Where applicable, communicate with local schools on a regular basis to obtain information on movement of pupils from schools on behalf of School Nurses
• Book rooms using electronic or paper formats and ensure that non-clinical rooms are set up appropriately
• Book interpreters as required for clinical appointments and meetings
• Arrange and amend appointments for patients both face to face and by telephone
• Receive and arrange the distribution of mail
• Process mail for despatch using the appropriate method e.g. internal, royal mail or courier
• Monitor e‑mail accounts as required and takes appropriate actions
• More responsibilities can be found in the attached job description

• Must show competence in the basic use of computer packages evidenced by experience or formal qualification e.g. ECDL
• Must show knowledge of working in an office environment and of operation of office equipment and systems.
• This may be through formal training or work experience
• Requires good command of verbal and written English
• Requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation
• Existing training and education will be supported by a period of orientation and induction to be completed within a period of 4 weeks

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e‑learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confide…