Pound Cashier

Pound Cashier – DVLA Glasgow

A role with responsibility, organisation and real impact behind the scenes

Enjoy working in a fast-paced environment? Have a strong eye for detail and great customer service skills?
We’re looking for a reliable and organised individual to support the day-to-day running of our vehicle pound operation. As a Pound Cashier, you’ll play a key role in ensuring everything runs smoothly — from handling payments and records to supporting the wider operational team.

• Support the Pound Supervisor with the day-to-day running of the vehicle pound
• Carry out administrative duties to ensure the contract office runs efficiently
• Assist with allocating work to Enforcement Officers and Recovery Vehicle Drivers
• Produce vehicle condition, operational and reconciliation reports
• Maintain and securely store all required documentation
• Process the release of impounded vehicles in line with procedures
• Operate the cash receipting system and maintain accurate financial records
• Handle telephone enquiries and written correspondence from the public and stakeholders
• Provide clear, professional advice on vehicle release and enforcement procedures
• Deal with customer enquiries and complaints, escalating where appropriate
• Maintain accurate records in line with company procedures and GDPR
• Complete incident, health & safety and accident reports when required
• Support the wider team to ensure smooth delivery of the contract

• Excellent time management and organisational skills
• Strong communication skills, including a professional telephone manner
• Confident dealing with customers in challenging situations
• Strong administrative and report writing skills
• High attention to detail with accurate record keeping
• Competent IT skills, including Microsoft Office
• Flexible and able to adapt to business needs
• A team player who thrives in a busy operational environment
• Previous experience in an administrative or customer service role (essential)
• Experience using a cash receipting system (essential)

• Full training, support and ongoing development
• A varied role with real responsibility and impact
• Supportive team environment
• Opportunity to develop your career within Marston Holdings
• Company pension scheme
• Employee benefits and discounts

Marston Holdings, together with our NSL brand, is deeply rooted in the communities we serve. We provide smart, technology-enabled services that help local people, neighbourhoods and councils function safely and smoothly every day. Our teams are a familiar, supportive presence — working closely with residents, visitors and partners to keep public services running efficiently and effectively.

All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all.

INDT