Senior Business Support Assistant - Administration

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The post forms part of the senior business support team and provides comprehensive, administrative and business support to the primary/community care teams including the daily tasks within HQ and assisting with administrative duties of the Older People’s Mental Health Team. The post provides comprehensive secretarial and business administrative support to the local management team and the wider organisation as required. The post-holder requires to be an
efficient administrator who contributes significantly to achievement of the role of the management team through provision of a variety of secretarial and administrative duties. The post holder works independently for much of the time and demonstrate a clear understanding of the organisation.

Must show competence in the use of range of computer packages evidenced by experience or formal qualification e.g. ECDL

Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role. Such experience is unlikely to have been achieved in less than 3 years related secretarial/administrative experience at a more junior level through which a thorough understanding of office procedures has been obtained. Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant equivalent practical experience.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

• Location based in Rowan Park, 5 Ardlaw Street, Glasgow, G51 3RR
• Part-time position (21.6 hours per week)
• Permanent Contract
• Shift pattern for this post is Wednesday to Friday, 08:30am to 17:00pm

Please note the salary is Pro Rata for part time hours.

• Provide a comprehensive secretarial and administrative service to managers and their associated teams.
• Act as first point of contact to those wishing to contact the manager/team members
• Proactively manages mail systems (paper and e-mail, as appropriate) arranging for mail logging, allocation and progress chasing of correspondence.
• Responds to routine mail on behalf of manager, or drafts more complex correspondence.
• Respond to personal and telephone enquiries and complaints on own initiative, redirecting to other staff where appropriate or arranging for accurate and timely messages to be conveyed to manager.
• Forward plan diary commitments ensuring effective use of managers’ time, resolving conflicting demands within a busy schedule of meeting commitments.
• Assist in arranging a variety of meetings, events and conferences under direction.
• Ensures that managers are provided with all relevant papers for meetings on a timely basis.
• Attend meetings and ensures that all necessary arrangements are made including booking venue, arranging room layout, notifying participants, issue of agenda and supporting papers, writing up of minutes, their circulation, and progressing appropriate follow up action.
• Please refer to the job description for further details.

• Must show competence in the use of range of computer packages evidenced by experience or formal qualification e.g. ECDL
• Conversant with office procedures and systems and able to demonstrate prior experience of working in a secretarial or administrative role.
• Recognised qualification in Administration equivalent to HNC in Secretarial Studies or Business Administration, or SVQ in Administration at Level 3, or significant relevant…