Health Records Clerical Officer

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

Your role will be to support effective clinical care by providing an efficient Health Records service to patients and to medical and nursing staff. This includes ensuring that outpatient clinics, day cases and inpatient admissions are administered accurately, maintaining the confidentiality of patient records, and ensuring records are securely stored and available when required.

To provide efficient administrative, clerical and receptionist services, maintaining both electronic and paper-based patient record systems. This involves ensuring that patient demographic and administrative data are accurate and continually updated.

Working in a fast-paced call centre environment, handling a high volume of incoming and outgoing calls, booking, cancelling and rearranging outpatient appointments while providing clear and helpful information to patients.

To provide efficient administrative, clerical and receptionist services, maintaining both electronic and paper-based patient record systems. This involves ensuring that patient demographic and administrative data are accurate and continually updated.

Working in a fast-paced call centre environment, handling a high volume of incoming and outgoing calls, booking, cancelling and rearranging outpatient appointments while providing clear and helpful information to patients.

Permanent, Full-time

Shift Pattern
- Monday, Wednesday & Friday 09:30-17:00/30 & Tuesday & Thursday 09:30-17:30/30

This is a GGC-wide post, meaning the postholder may be moved to any location within NHS Greater Glasgow & Clyde. Initial base:
Glasgow Royal Infirmary.

NHS Greater Glasgow and Clyde recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow.

For roles where less than full-time hours can be accommodated, and where the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements.

Flexible working will be included as a topic for discussion during the recruitment process.

• Provide an efficient Health Records service to support clinical care.
• Administer and process outpatient, day case and inpatient appointments accurately.
• Maintain confidentiality and secure storage of patient health records.
• Provide administrative, clerical and receptionist support.
• Maintain accurate electronic and paper-based patient record systems.
• Continually check and update patient demographic and administrative data.
• Handle high volumes of calls in a call centre environment.
• Book, cancel and rearrange outpatient appointments.
• Provide clear, helpful information to patients.

• National 4 or Level 1 qualification in 3 subjects, including English (or equivalent).
• General administration and office experience is desirable.
• Computer-literate with good keyboard skills.
• Previous reception experience is not essential but is desirable.
• Prior experience using a Patient Management System is desirable (training will be provided).

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.