Service Support Officer - WestMARC

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

As a Service Support Officer within WestMARC, you will play a vital role in supporting patients, clinical teams and service delivery across the West of Scotland. Working within a busy and rewarding environment, you will coordinate appointments, manage waiting lists and act as a key point of contact for patients, carers and healthcare professionals. This is an excellent opportunity to join NHS Greater Glasgow and Clyde, one of the largest and most innovative NHS organisations in the UK, where your contribution will directly support patient care and improve access to essential services.

If you are organised, compassionate and thrive in a fast-paced environment, this role offers the chance to make a meaningful difference every day.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

• Full Time, Fixed Term for 1 year
• You will be based at WestMARC, Queen Elizabeth University Hospital
• Working Pattern:
  Monday, Tuesday, Wednesday, Friday . Thursday .

• Coordinate and manage clinical waiting lists to ensure patients are appointed appropriately and within agreed timescales
• Act as a primary point of contact for patients, carers and healthcare professionals, providing a professional and responsive service
• Arrange appointments, clinics, transport and interpreting services to support the effective delivery of patient care
• Triage repair requests and service enquiries, ensuring issues are directed to the appropriate clinical or technical teams
• Maintain accurate patient records and data systems in line with information governance and confidentiality requirements
• Process a range of administrative tasks including correspondence, invoices and service documentation
• Provide support and guidance to colleagues and contribute to the smooth day-to-day operation of the service

• Formal administrative qualification such as SVQ Level 3 or equivalent relevant experience
• Significant administrative experience within a busy office, customer service or contact centre environment
• Excellent communication and interpersonal skills with the ability to engage professionally with a wide range of people
• Strong organisational skills with the ability to prioritise competing demands and manage a varied workload
• Advanced keyboard and IT skills with experience using Microsoft Office applications and electronic systems
• Ability to work effectively as part of a team while using initiative and judgement to resolve issues independently
• Experience working within a healthcare setting and knowledge of patient-facing services would be advantageous

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including…