Service Support Officer - WestMARC

NHS Greater Glasgow and Clyde (NHSGGC)

is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

Are you an organised and customer-focused administrator looking to make a real difference to patients across the West of Scotland? As a Service Support Officer within WestMARC, part of NHS Greater Glasgow and Clyde, you will play a vital role in supporting clinical teams and ensuring patients receive timely, high-quality care. Working within a specialist regional service, you will coordinate appointments, support patient enquiries and contribute to the smooth delivery of rehabilitation and mobility services.

This is an exciting opportunity to join Scotland's largest NHS Board, where collaboration, compassion and continuous improvement are at the heart of everything we do.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

• Full-time, Permanent
• You will be based at WestMARC, Queen Elizabeth University Hospital
• Working Pattern:
  Monday, Tuesday, Wednesday, Friday . Thursday: .

• Coordinate and manage clinical waiting lists, ensuring patients are appointed in line with service targets and priorities
• Arrange, amend and confirm appointments across WestMARC, satellite clinics and community locations
• Act as a key point of contact for patients, carers and healthcare professionals, responding to enquiries with professionalism and sensitivity
• Support the coordination of repairs and servicing for mobility equipment, ensuring patient needs are addressed promptly
• Maintain accurate patient records and input information onto electronic systems in line with information governance standards
• Liaise with multidisciplinary teams, interpreting services and external partners to support seamless patient care
• Undertake a range of administrative duties including processing documentation, invoices and providing reception cover when required

• SVQ Level 3 in Administration or equivalent administrative experience
• Excellent interpersonal and communication skills with the ability to engage effectively with a wide range of individuals
• Advanced keyboard and typing skills with a high level of accuracy and attention to detail
• European Computer Driving Licence (ECDL) or equivalent IT skills, including experience using Microsoft Office applications
• Ability to use initiative, make informed decisions and manage competing priorities in a busy environment
• Proven ability to work collaboratively as part of a team while managing your own workload effectively
• Experience working within an office, contact centre or NHS environment would be advantageous

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public…