Planning & Scheduling Coordinator

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Lloyd’s Register
Fixed term contract – 1 year

Location:

-Glasgow,UK

The Planning & Scheduling Coordinator is responsible forhandling a wider range of administrator jobs with a focus on managing exceptions, such asreschedulingandreallocation. This role includes all responsibilities of the Administrator role, withadditionalfocus areas to ensure effective and efficient service delivery.

A Fixed term contract of 1 year

• This is a hybrid role that requires working from the office two days per week

The opportunity to work for an organization that has a clear sense of purpose is value driven and helps colleagues to develop professionally and personally through our range of people’s development programmes.

Enhanced Local Knowledge
:
Develop andmaintaindeep local knowledge of clients, locations, and surveyors to improve planning and scheduling efficiency; ability to use this knowledge to provide moreaccurateand effective scheduling solutions.

Exception Management
:
Experience in managing exceptions, such as reschedules and reallocations by acting as the focal point for handling exceptions and challenges, ensuring minimal disruption to service delivery.

Optimal Solutions
:
Take on more responsibility for finding the best solutions for clients and LR evaluating various options and making decisions that align with client needs and organizational goals.

Client Contact:Serve as the primary point of contact for clients to work through exceptions and challenges, communicating effectively with clients to resolve issues and ensure their satisfaction.

Request Management
:
Manage Planning & Scheduling Requests to completion, ensuring they meet proposed KPI targets including monitoring and tracking requests to ensuretimelyandaccurateexecution of requests.

Adherence to Standards : Ensure compliance with global standards and processes in all planning and scheduling activities bymaintaininghigh levelsof accountability and performance in adhering to these standards.

Client Centricity:Responsible foridentifyingcustomer needs and takingtimelysteps tomaintainpositive experiences.

Promote a client-centricityculture, focusing on a positive and consistent client journey.

Ownership Handover
:
Ensure smooth and clear handover of tasks between teams during process cycle.

Follow RACI document and clearly communicate transition points to avoid any taskoverlappingor gaps in ownership.

Administrator

Activities:

Undertake all responsibilities of the Administrator role necessary to fulfill responsibilities.

Experience in SAP By Design and Salesforce would be beneficial but not essential.

Min 2yearsof experience in an office administrative environment.

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.

We are committed to making all stages of our…