Team Secretary OPMH and Learning Disability - Business Support

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The post holder will ensure that an effective and efficient secretarial and administrative service is delivered to the multi-disciplinary team which comprises of Managerial, Psychology, Nursing, and Occupational Therapy staff within adult community mental health services across Glasgow City CHP. This will include reception duties, data input, record management and general typing. The post holder works independently much of the time managing calls, emails and team workload.

The post holder will be required to deal with referrals and enquires through a single point of access and also support the generic functions and duties of the wider administrative team across the sector and beyond as required.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

• Location based in Belmont Centre, Stobhill Hospital with potential bases in Parkhead Hub and Belmont Centre
• Permanent Contract
• Part-time position (14.4 hours per week)
• Over Thursday & Friday between,

• Provide a high quality administrative and secretarial service to the Team
• General typing and audio typing of correspondence as required.
• Manage diary commitments proficiently, to ensure good time management.
• Deal with telephone and face-to-face enquiries from all staff groups, patients, relatives, carers providing information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
• Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures.
• Book rooms using electronic or paper formats and ensure that rooms are set up appropriately. Arrange hospitality where appropriate.
• Record new referrals from GP’s and other service users by entering patient and GP details using Patient Information Management System, ensuring case notes are requested in time for clinics and also in time for weekly referral meeting.
• Updating standard operating procedures as directed.
• Undertakes photocopying/scanning and circulation of material.
• Please refer to the job description for further details.

• Must show competence in the use of range of computer packages evidenced by experience or formal qualification e.g. ECD
• Must show knowledge of working in an office environment and of operation of office equipment and systems. This may be through formal training or work experience
• Should be willing to participate in short courses or more formal training opportunities to improve skill level e.g. through achievement of SVQ in Administration at Level 2 or 3.
• Requires good command of verbal and written English
• Requires knowledge of organisation and department gained through prior experience within the organisation, induction or short period of orientation.
• There will be an on-going requirement to have a personal development plan agreed with the manager which will include participation in training and development.

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