Clerical Assistant

• Reference No: CD478
• Location: Glasgow
• Hours: Full Time
• Salary: £14.34
• Closing Date: Friday 23rd October 2026
• Why you should apply for this role: Career progression and development

A public sector organisation in Glasgow, is currently looking to recruit a Clerical Assistant (Corporate Services) for an initial 12 week contract with potential to move towards a permanent position on a rate of £14.34/hour PAYE. This role will be based in Glasgow.

Main Duties & Responsibilities

• Welcome and look after visitors and liaise with clients, suppliers, and other staff daily, covering the duty desk
• Carry out general administration duties using Microsoft Office software, dealing with telephone and email enquiries, creating, and maintaining filing system, and managing mail both incoming and outgoing.
• Assist with the set up and continuing development of office processes in the areas of filing, communication, IT, Health & Safety, employment and customer comments and complaints, and to take responsibility for the running of these systems on a day-to-day basis.
• Assist with providing a wide range of administrative services to Corporate Services.
• Respond to customers, clients and business contacts as required, to help to resolve escalated issues and response to operational issues in line with local procedures and established guidance.

• Microsoft Office
• Basic literacy and numeracy skills.
• Self-confident and articulate
• Can plan, organise and complete allocated work within a set time.
• Working knowledge of relevant computer software packages such as Microsoft
• Office (Word/excel).
• Ability to work alone or as part of a team.
• Shows an enthusiastic & positive manner.
• Demonstrates a flexible approach to the needs of the team.
• Prioritises the needs of the customer within required timescales.
• Able to listen and communicate clearly and calmly in way that people understand.
• Can sort out information and process it correctly.
• Willing to attend and participate in required training.
• Treats customers fairly, consistently and provides a professional, polite and high- quality service.
• Sorts out enquiries promptly, keeping customers informed with up-to-date information.
• Open to new ideas and ways of working and is able to see the good that change can bring.
  Desirable
  
  Skills:
  
  
• Can accurately record information from a variety of sources.
• Can manage difficult conversations
• Acts on own initiative and sorts out problems.
• Able to cope with change and handle situations that could initially seem unclear

• English, Maths & another subject at standard grade (credit level) or equivalent Vocational Qualification