Helpdesk Administrator

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together.

Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture. With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career.

To provide efficient administrative and operational support to ensure the smooth running of the facilities contracts within the MTS FM Operation.

Focus on team behaviors to achieve significant results and support Dalkia in maintaining its industry-leading position and reputation with customers.

• Perform day-to-day administration related to the Help Desk Facility as directed by the Helpdesk Supervisor.
• Take pre-authorised actions to resolve issues and ensure smooth operations.
• Assist in compiling various reports and communicate daily with engineers and service providers.
• Ensure accurate completion and updating of worksheets, both electronically and manually.
• Log and categorize incoming calls according to Help Desk Operating Procedures.
• Support office duties while understanding and meeting contractual obligations.
• Log, schedule, and program all Pre-Planned Maintenance (PPM) tasks for facilities contracts.
• Issue, receive, and input maintenance information into systems like Concept Evolution or other CAFM software.
• Act as a single point of contact for customers, technical staff, support staff, and management via the Help Desk.
• Proactively follow up on work orders and update information in databases.
• Manage purchase orders and assign subcontractor workloads.
• Efficiently process service provider and supplier invoices, addressing any queries as needed.
• Provide typing and administration support, as required.
• Offer telephone support using the 8x8 software system.
• Prepare and draft documentation, such as quotations and contractor reports.
• Operate computer-based records management systems, like Concept Evolution.
• Serve as a central information source, handling customer queries professionally.

All employees are required to take reasonable care for their own and others' health and safety, following guidance and instructions as per the Health & Safety Policy.

Internal:
Interface with the Team Leader and colleagues.

External:
Interface with the Client Representative, Service Providers, and Material Suppliers.

• GCSE (or equivalent) in Maths and English.
• Typing speed of at least 50 wpm.
• Experience in Facilities Management administration.
• Proficient in CAFM systems and Office 365, particularly Excel.

• NVQ Level 1-2 (Administration 4396) or equivalent.
• 'A' Level passes or equivalent.
• Experience with computerised PPM systems.
• Supervisory experience (for future development).

People First
- It starts with health, safety and wellbeing

Better Together - A collaborative team

Trusted Partners
- Dedicated to our clients' success

Taking Responsibility
- Making a positive difference

We're committed to an inclusive and fair recruitment process. If you need any adjustments please let us know, in confidence, our team is here to support you.