Clerical Officer - Health Records

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

Are you organised, customer-focused and looking to make a real difference behind the scenes of patient care? NHS Greater Glasgow and Clyde is seeking a motivated Clerical Officer to join our Health Records team. In this important role, you will provide high-quality administrative support that helps ensure patients receive the right care at the right time. Working within one of the UK's largest NHS organisations, you will be part of a supportive team that values respect, integrity and continuous improvement.

This is a fantastic opportunity to develop your skills, contribute to excellent patient care and build a rewarding career within NHSGGC.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

• Part-time, fixed-term for 1 year
• This is a GGC-wide post and can be moved to any location; the initial base will be Smith hills Street, Paisley.
• Shift Pattern:
  Wednesday - Friday 08:30 - 19:30

Please note the salary is Pro Rata for part-time hours.

• Provide efficient clerical and administrative support to ensure the smooth delivery of Health Records services
• Maintain and update patient information accurately on electronic patient management systems
• Prepare, track, file and retrieve patient records to support outpatient clinics, admissions and wards
• Arrange patient appointments and respond to telephone, email and face-to-face enquiries in a professional manner
• Support reception services and assist patients, relatives and healthcare professionals with information requests
• Ensure patient confidentiality is maintained at all times in line with GDPR and NHSGGC policies
• Contribute to a positive patient experience through excellent customer service and team working

• National 4 or equivalent qualification in three subjects including English
• Good administrative or clerical experience within an office environment
• Strong IT skills with the ability to use computer systems accurately and efficiently
• Excellent organisational skills with the ability to prioritise workload and meet deadlines
• Effective communication and interpersonal skills with a commitment to delivering excellent customer service
• Ability to work independently, use initiative & remain calm in a busy environment
• Previous reception or patient administration experience would be advantageous although training will be provided

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological…