Senior Communications and Administration Officer

Closing Date for Applications:
Thursday, 19th November 2026, 9:00am

Job Title:

Senior Communications and Administration Officer

Location:

Glasgow, Scotland

Working Hours:

35 hours per week

Provide senior administrative, operational and communications support to Spinal Injuries Scotland. The postholder will coordinate office activities and records, manage Clober Farm enquiries and bookings, support communications and social media, supervise the Administration Assistant, and work closely with the CEO, colleagues and volunteers.

A minimum of five years’ relevant administrative experience, including responsibility for coordinating office systems, managing competing priorities and guiding or supervising colleagues.

• Lead day-to-day office administration, including correspondence, post, filing, telephone and shared inbox enquiries, meetings, calendars and key deadlines.
• Maintain and improve administrative systems, procedures and records to support consistency, service quality and value for money.
• Guide and allocate work to the Administrative Assistant, monitoring priorities, standards and deadlines and escalating concerns where appropriate.
• Act as a professional first point of contact, handling sensitive enquiries with discretion and compassion and coordinating Peer Support referrals and Clober Farm enquiries and bookings.
• Administer payments, donations, Gift Aid, invoices and reconciliation records securely and accurately, investigating discrepancies and following agreed financial controls.
• Support events, supplier arrangements and the charity magazine, coordinating communications, materials, donated items, quotations, records, printing, distribution and follow-up.
• Plan, create, schedule and monitor accessible, on-brand content for social media and the website, including graphics and promotional materials, ensuring appropriate approval, confidentiality and accurate responses to enquiries.
• Prepare reports, schedules, correspondence and management information, highlighting risks, delays, recurring issues and required actions.
• Handle personal, financial and organisational information confidentially and in line with data protection and record-retention requirements.
• Undertake any other reasonable duties consistent with the seniority of the post and Spinal Injuries Scotland’s objectives.

• Maintain accurate financial and administrative records, apply agreed controls and use organisational resources responsibly, including identifying opportunities for value for money.

Responsibilities:

• Exercise sound judgement and discretion, prioritise work within agreed procedures, and escape significant risks, safeguarding concerns or exceptions promptly.
• Remain accountable for accurate, complete and timely work, following actions through to resolution and recommending practical improvements where recurring issues arise.

Responsibilities:

• Manage a varied workload independently, coordinating independent tasks, maintaining accurate audit trails and recognising when advise, approval or escalation is required.

Responsibilities:

• Build constructive relationships and communicate clearly, sensitively and professionally with staff, trustees, volunteers, members, service users, families, partners, suppliers and the public.
• Resolve routine matters, direct complex or urgent enquiries appropriately, and present accurate information to different audiences through correspondence, reports and meeting records.

• A minimum of five years’ relevant administrative experience, including coordinating…