Receptionist​/Administrator - Lakes Medical Group

Cumbria Health's Central Lakes Medical Group seeks a receptionist and administrator based mainly at Ambleside Health Centre, with occasional cover at other sites. The work is front-line reception: greeting patients, handling appointments and calls, and supporting clinicians with confidential records and general administration. It is a part-time post of 24.5 hours a week, with some late shifts finishing  on several days.

Visa sponsorship is not available, and full training is given to those new to reception.

• First point of contact for patients arriving at the health centre
• Arranging patient appointments and telling patients of updates and changes
• Taking and making calls, handling heavy phone traffic, diverting calls and taking messages
• Passing confidential patient information to clinicians
• Watching patients waiting to be seen and alerting a professional if their symptoms worsen
• Alerting emergency services in an emergency and seeking help within the department
• Scanning patient data into electronic records and pulling, filing and photocopying paper records
• Carrying out equipment checks and reporting issues to the practice management team
• Sorting and distributing internal mail, processing outgoing mail and receiving deliveries
• Opening and closing the premises and checking the telephone system at the start of the day
• General administration, data entry and supporting practice workflow
• Liaising with multi-disciplinary teams and covering other CLMG sites occasionally

• GCSE English and Maths or equivalent

• Intermediate computer skills
• Excellent oral and written communication
• Excellent telephone manner
• Excellent organisation and close attention to detail
• Prioritising and managing own workload to deadlines
• Working accurately and calmly under pressure

• Positive, confident and friendly approach
• Good team player who is flexible
• Ability to build rapport and relationships at all levels
• Taking initiative
• Maintaining confidentiality of information
• Willingness to undertake further training

• Previous experience working within the NHS
• Previous reception or administrative experience
• ECDL or equivalent
• NVQ Business Administration

• Flexible opportunities in location, hours and working patterns
• Training and development
• Social events and a positive working environment
• Focus on staff wellbeing