Business Support Assistant - Community Rehabilitation Team

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

An exciting opportunity has arisen for a band 3 business support administrator to join an established dynamic Community Rehabilitation Team

The post provides comprehensive business administrative support to the fast‑paced SPoA and provides administrative support to Team Leads and the multidisciplinary clinical staff across two bases. Referrals are received through a variety of routes including SCI, email & telephone from GP’s, health and social care staff, patients and families.

You will require a high degree of accuracy and attention to detail involving the receiving of referrals, recording of messages for staff, passing calls to the team and updating patient electronic records as necessary.

You will contribute significantly to the service through the efficient provision of a range of administrative duties, predominately data processing, telephone call handling and some secretarial duties. You may work independently for much of the time and will demonstrate a clear understanding of the service. You will contribute to the day‑to‑day administration of the service, ensuring its smooth running and efficiency.

You may assist in managing patient appointments and this could be the first point of contact if patients/carers wish to highlight concerns.

Other duties include stock control, ordering office supplies, recording referral data and producing reports when required.

It is essential you have an SVQ in office administration or equivalent qualifications and can demonstrate competence in the use of computer packages such as Outlook and Excel. NHS experience is an advantage as is experience of SCI, EMIS Web, CHI, Pecos, SSTS.

The post holder has an important role in projecting a positive and professional image of the Team and may have to act in the absence of direct supervision with tact and diplomacy.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

• Location based in Elderpark Clinic
• Part‑Time Position (18 hours per week)
• Permanent Contract
• Shift pattern for this post are 3 out of 7 days

Please note the salary is Pro Rata for part time hours.

• Provide a high quality administrative and secretarial service to the Clinical Team
• General typing and correspondence as required, including transcription of audio
• Manage diary commitments proficiently, to ensure good time management.
• Accurately input clinical data which may include outcome of attendance and making arrangements for onward referral.
• Update standard operating procedures as directed.
• Is aware of the requirement to maintain the confidentiality of personal data and applies appropriate systems to preserve the confidentiality of information, following the requirements of the Data Protection and Information Security Policies.
• Keep records of the issue of keys and loan of equipment to staff members and ensure that valuable items of equipment are kept secure when not in use.
• Please refer to the job description and person specification for further details.

• Must show competence in the use of range of computer packages evidenced…